- Performed two roles while employed: Helpdesk Administrator and Systems Administrator I. - Implemented and managed incident tracking system for the company business operations dept.(LanSweeper) - Managed all issues and tasks related to WDS and system imaging - Created and managed an inventory of any company hardware directly supported by my department - Worked closely with the CTO and various other executives on project direction including buildingexpansion, large departmental projects, and other department / infrastructure changes

o Provided managed remote and onsite project support to over 80 companies and non­profit groupso Monitored and maintained over 700 workstations and servers through Kaseya IT Automationsoftwareo Configured multiple types of network switches, firewalls, and gateways, including various makesand models: Cisco Catalyst / ASA, Juniper, Dell PowerConnect, SonicWallo Worked extensively with Connectwise and ITGlue in tracking incidents, client requests, and largeupgrade / onboarding projects for existing and new customers

o Provided remote and onsite support to over 40 contract-client businesses in the Colorado Springs area, performing monthly server and workstation maintenance, server monitoring and management, service management (i.e. Exchange, blacklist monitoring, domain registrations, and software licensing), break/fix support, network expansion with implementation, and growth planningo Deployed, maintained, and repaired both custom-build and pre-built servers and workstations to clients, businesses, and individuals promptly in both emergency situations and routine hardware lifecycle upgradeso Designed and installed complete bare-metal virtual server environments using VMware ESX, ESXi, and Microsoft Hyper-Vo Minimized server / network hardware requirements through virtualization, and cut costs and project times through the use of hypervisor technology

o Provided high-level systems support for over 800 users in the United States, the United Kingdom, France, and the Philippineso Built, tested, and supported virtual machines and clusters in a Hyper-V environmento Configured and supported an Inter-Tel Call Processing Server / Inter-Tel Gateway Servero Maintained and supported an Inter-Tel VOIP phone system, and worked on the migration to a ShoreTel VOIP system\o Assisted in migrations between MS Server 2003 to 2008 and MS Exchange 2003/2007 to 2010o Supported and maintained Softrax and FAS financial servers, along with their associated SQL databases

o Assisted numerous state agencies during workstation scout visits / refresho Completed a thorough surplus audit of the VA Dept. of Forestry HQ workstationso Received certification to manage HP Commercial Desktops, Workstations, and Notebookso Currently supporting the user needs of three Virginia DOC locations as a site administrator: Fluvanna CC, Buckingham CC, and Dillwyn CCo Received Virginia Dept. of Corrections and Virginia State Police security clearances after passing two unique personal background checkso Established (and currently support) four VLAN environments for multiple Virginia state agencies, including the first multi-agency Workforce One-Stop location in Charlottesville, VAo Gained experience with installing, configuring, and supporting Windows Server 2003, Exchange 2003, and SQL server environments on various hardware platformso Configured and maintained Cisco hardware regularly, including Catalyst model switches and VG248 voice gatewayso Worked thoroughly in Cisco Call Manager Express and Enterprise VoIP environments (for VLAN installation / configuration purposes)o Provided support for various Blackberry models and maintained an MS Exchange Enterprise Server

o Worked as an Undergraduate student employee for 4 years (approx. 15 - 20 hours per week) o Received an offer for a staff position 5 months prior to graduation o Provide computing help to all university students and faculty from a central call centero Effectively used communication skills for problem diagnosis and solutionso Supported all university licensed software and hardware o Conveyed solutions to problems as well as future preventative measures