As a General Manager, I have a high level of accountability for all Retail Store functions and responsibility for communicating and implementing the company vision through directing the day-to-day activities of the entire store staff. Driving for high-performance results within a fast-paced, demanding solutions sales environment and focusing on optimizing customer and employee experience are at the forefront of my responsibilities as General Manager. In this role I have had to leverage your exceptional leadership skills to not only build my sales team but also develop and coach the team for success. I must continuously raise the bar and drive my sales team to achieve Verizon's standard of performance excellence by providing ongoing sales training, empowering, and supporting your team as they strive to exceed sales, retention, quality, and service objectives. Engage in dynamic sales strategy development to ensure that our products and services are effectively showcased throughout the store and that customers have the best store experience possible. Daily I must leverage creativity, critical thinking, and decision-making skills to develop and implement sales tools and initiatives that further establish my location and VZW as the market leader in the technology solutions industry. My role includes maintaining the overall health and performance of our retail stores by supporting employee relations, encouraging recognition of exceptional employees, managing retail inventory in compliance with company standards, and engaging in important business operations including budgeting, forecasting, managing appropriate inventory levels, analyzing inventory turns, and providing financial, budget, and sales reports.

As a Solutions Manager, had to energize not only our customers at our Retail Stores but also my own sales team! In this role, I had to fully support the delivery of the ultimate customer experience by working with the solutions sales team to manage customer wait times, resolve customer issues, and assist with customer transactions as needed. I had to model excellent customer service by demonstrating and holding your team accountable for developing product expertise and providing the highest levels of professionalism and courtesy to all customers. Also manage store merchandise and layout to align with store merchandising plans. As a Solutions Manager i had to also effectively manage the performance of my team. As such, I was expected to assess and track your team’s performance, which included meeting and exceeding assigned quotas, and work with my team to implement development plans for any existing skill gaps. I had to also ensure my team contributed to the growth of a loyal VZW customer base, also had to provide ongoing development, training, and coaching that inspired and motivated the team. Additionally, the position required me to utilize a wide range of people and operational management skills to optimize the customer and employee experience and maintain the health of daily and long-term store functions, including analyzing store staffing needs, providing hiring and promotion decisions, reporting financial and sales status, managing cash and inventory levels, and ensuring that compliance, sales, and retention objectives are met. Ultimately, as a retail leader, my ability to build, motivate, and manage a strong sales team would help keep Verizon Wireless at the forefront of the technology solutions landscape.

Responsibilities-Analyze customer needs and present value-added solutions• Inspire and excite customers about how our solutions can impact their lives• Ensure that our customers leave our stores with the best solutions for their needs• Deliver the best product set-up and coaching experience possible• Provide our customers with a basic understanding of the functionality of the products and accessories they purchase so that they can immediately enjoy their new solutions• Attend both formal and informal training to better understand our retail store operations and keep up with company, market, and industry trends• Support daily business operations, including processing customer transactions and auditing cash receipts daily

Responsibilities-Deliver the ultimate Verizon Wireless customer experience in our retail stores • Create a welcoming and exciting store environment • Introduce customers to the store, direct customer traffic and promote store exploration • Ensure customers’ needs are met in a timely manner • Quickly and completely resolve customer issues • Deliver the ultimate one-on-one coaching experience to customers as you demonstrate product and accessory functionality • Facilitate wireless workshops where you will work with groups of customers to demonstrate and educate them on a variety of technology solutions, including the latest and greatest smartphones, tablets and smart accessories • Sell solutions and process customer transactions • Contribute to the overall health and performance of your retail store by supporting daily business operations, including selling technology solutions, stocking inventory, and processing customer transactions when needed • Ensure that all interactive displays are operational

To qualify and recommend customers a vehicle based on needs and financial capability, Also to give the best customer experience to encourage repeat and referral business.Responsibilities--Provide best in class customer service-Qualify customers and make product recommendations-Train new hires and share best practice stories-Be able to demonstrate and properly show customers the accessories and options a particular vehicle may offer-Attend trainings to further advance skills and capabilities -Work closely with managers to find financial solutions for customers on vehicle looking to be purchased.-Schedule and coordinate with other depts. for accessory installs and vehicle detailing to minimize wait time for customers delivery of new vehicle.

As Assistant Manager of Hy-Vee it was my duty to ensure all aspect of the store were running smoothly on a daily basis. Front end cashier stations were adequately staffed to ensure a great checkout experience. Providing and ensuring other staff members were upholding and implementing "Smile in every aisle" attitude 100% of the time.Responsibilities--Training all new hires to have skills necessary to perform job duties 100% accurately and appropriately-Holding team accountable to expectations of that staff members job and duties-Maintaining stock and inventory levels to minimize stores negative shrink.-Organizing a clean and easy flow for backroom to maximize efficiency of vendor and corporate merchandise drop offs-Build displays on end caps and shadowboxes to maximize sales of the merchandise to quickly move that product out of the store-Ensure currency of store tills are at appropriate levels and discrepancies are addressed and explained.