Benjamin Kennedy Email & Phone Number

Houston, Texas

Houston, Texas

Sugar Land, Texas

Houston, Texas

• Accurately collect, verify and enter appropriate patient demographic, financial and clinical information ensuring a billable account• Thoroughly review admitting forms and paperwork per JCAHO, CMS and health systems guidelines• Address all patient, physician and department questions or concerns efficiently utilizing excellent customer service skills/techniques• Work on other projects as assigned by manager • Audit epic system accounts • Collect payments for outstanding bills and current bills as well• Transcribe orders in epic• Answer phone calls at front desk

Irving, Texas

• Analyze data to develop pivot tables and graphs for weekly reports.• Create PowerPoint slides with weekly team progress for leadership review.• Send weekly production emails to upper Management.• Maintain up to date Provider Enrollment Logs.• Attend weekly meeting with multiple clients to present weekly statistics. • Work on other projects assigned.• Train new employees • A/R claims• Project coordinate • Make sure all licensees are listed as DPS, DEA, board cert on each provider folder • Create SOP’s• Conference calls with different clients

Irving, Texas

• Verify benefits, demographics, and update insurance information for clients.• Create standard operations procedures (SOP) for Verification of Benefits (VOB) team.• Create documents and spread sheets by analyzing different data from multiple spreadsheets and different insurance sites.• Develop client relationship with timely responses to requests by clinic managers.• Train new employees • Take meeting minutes and document team changes for updating SOPs for future training.• Create appointment reports for the team by using different practice management systems.• Meet monthly goals and task on a timely manner. • Work on other small projects as assigned by Manager.• A/R

Quincy, Massachusetts

• Answer all member calls in a timely manner and first call resolution, above average department quality assurance scores every month, kept up to date with service request and task• HPHC Project Managment Approach certificate.• Train all new hires • Investigated and resolved customer inquiries and complaints in an empathetic manner.• Adhered to all confidentiality requirements at all times.• Met all customer call guidelines including service levels requests, handle time and productivity.• Solved unresolved customer issues.• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.• Handled very high end claim issues regarding adjustments and reprocessing claims.• Did some Business Analysis for Managers and worked on some projects as needed as well.• Medical claims and A/R