Benjamin Kerner Email & Phone Number

Eugene, Oregon, United States

Eugene, Oregon, United States

Greater Seattle Area

-Oversee day-to-day operation of 113 unit residential property-Prepare and analyze monthly and annual financial data and reports -Conduct/lead regular operational meetings with asset manager/property owners-Act as project manager and point of contact for property improvement projects and renovations-Oversee leasing and maintenance teams-Responsible for creating and maintaining operational budget, as well as meeting/exceeding leasing goals and resident retention.-Working knowledge of multi-family housing laws and practices-Left to relocate with partner for graduate school

Seattle, Washington

-Opening team for new dual-branded property, Staybridge Suites/EVEN Hotel-Acted as project manager during construction and opening, assuring room quality met hotel standards after construction and that all necessary equipment, furniture and amenities installed correctly-Hiring, on-boarding and training of new team members-Responsible for overall day-to-day operations, overseeing Maintenance, Housekeeping, and Front Desk-Train and develop new and existing team members-Respond to guest feedback and maintain guest satisfaction through online channels and guest survey responses-Consistently deliver exceptional service while driving revenue and controlling costs -Continuously look for ways to improve processes and procedures in order to better guest experience and operate at a high level of efficiency

Loews Hotel 1000

- Responsible for overall upkeep and luxury service for four diamond hotel - Managed daily floor operations along with housekeeping / maintenance teams through $12 million dollar renovation - Oversee department hiring, on-boarding and continuous training for team of 25- Instrumental in vendor relationship negotiations for outsourced laundry and other cleaning services to improve product quality and reduce costs- Strategically integrate new, local laws for housekeeping labor requirements, while maintaining high job utilization.- Cultivated high team morale and desirable working environment - increasing employee satisfaction score from 89% to 97% within 4 months of department take over

Seattle, Washington

- Managed a guest-facing team of 19, through acquisition and transition process with Loews Hotels. - Responsible for training and implementation of new company processes and standards, while improving upon previous processes.- Focus on employee retention and team member hiring.- Cultivated high team morale and desirable working environment - increasing employee satisfaction score from 68% to 90% within 7 months of department take over

Seattle, Washington

- Responsible for the sale and service of hotel meeting space, catering services, and guest rooms. - Focused on building client relationships and developing repeat corporate business. - Strategically tailored each experience to meet client needs. - Proven record of meeting sales goals and achieving high client satisfaction scores.

515 Madison Street, Seattle, Wa 98104

- Managed a team of 25 guest services team members, with focus on training and alignment with company brand standards, along with implementation of new practices to improve efficiency and efficacy. - Assisted in collection and analysis of guest satisfaction surveys, with strong focus on improving and upholding survey scores. - Proven ability to increase guest satisfaction scores and achieve satisfaction goals set by the company.

Seattle, Wa

Completed management trainee program, with focus on management of strategic accounts, branch specific analysis of profit and loss, and high customer satisfaction. Multi-faceted training program covering all areas of the company's business environment, including finance, marketing, sales, and team member management.

Boise, Idaho Area

My responsibilities included making sure every group was well taken care of - all details are important and I ensured they were addressed. Every group was made to feel like they were the #1 priority. I was responsible for room lists, VIP treatment and amenity set up, special requests and overall experience for guests and meeting planners alike. I acted as liaison between the various hotel departments and the client.

Boise, Idaho Area

Boise, Idaho Area

Bachelor Of Business Administration (B.B.A.), International Business/Marketing

Activities and Societies: BSU International Business Organization

High School Diploma

Activities and Societies: National Honor Society Rotary Club Classroom Without Walls Varsity Tennis