Benjamin King Email & Phone Number

Macquarie Park, Nsw, Au

Barangaroo, New South Wales, Australia

I support the in-house legal team in managing complex litigation and dispute resolution matters. I specialise in organising case files, conducting legal research, drafting documents, and overseeing discovery processes with precision and attention to detail. With a strong understanding of litigation procedures and regulatory compliance, I work closely with solicitors and external counsel to ensure smooth case management and effective outcomes. My commitment to accuracy, efficiency, and collaboration helps drive the success of the legal team.

Central Coast, New South Wales, Australia

As a Legal & Client Support Officer at Legal Aid NSW, I play a crucial role in providing clerical and administrative support to legal staff and clients, contributing to the effective operation of the organisation. Operating within a vast network of 28 regional offices across metropolitan and regional centers in New South Wales, including satellite offices in Walgett and Bourke, my primary responsibilities encompass maintaining data management, participating as a team member, and delivering high-quality services in a high-volume environment.In addition to supporting legal and non-legal officers, my role serves as the initial point of contact for clients facing legal challenges. This involves providing clerical and administrative assistance, ensuring the accuracy of client and matter data within Legal Aid NSW's systems, and delivering consistent, high-quality services, including reception and switchboard services.A key aspect of my position is to deal with clients experiencing complex legal and non-legal issues. I am tasked with providing initial appropriate information, support, or services, all while handling complex client behaviors professionally to minimize the likelihood of escalation. This requires me to operate within competing priorities and urgencies, resolving problems related to service delivery and managing work priorities in a high-volume work environment.

Central Coast, New South Wales, Australia

The Customer Service Representative position at the New South Wales Police Force (NSWPF) plays a crucial role in supporting the organisation's vision of a Safe and Secure New South Wales. With over 20,000 employees, including 16,000 sworn officers, the NSWPF operates 24/7 across socially, geographically, and culturally diverse communities. The role involves processing urgent and non-urgent contacts and inquiries from various sources, such as telephone calls, mail, and electronic requests. I was responsible for providing accurate information, advice, and assistance in accordance with applicable legislation, policies, and procedures, escalating issues as needed. Key accountabilities included maintaining accurate records, delivering quality customer service, and contributing to the identification of service delivery improvements. Challenges included managing high volumes of information, exercising sound judgment in critical situations, and adhering to organisational policies and guidelines. The position required a commitment to ethical behavior, confidentiality, and compliance with health and safety policies.

Central Coast, New South Wales, Australia

I am a results-oriented Customer Service Team Leader with a distinguished track record at Donaldson Australasia in the Supply Chain domain. Proven expertise in planning, coordinating, and controlling customer service operations to elevate client satisfaction and achieve organisational objectives. Adept at leading and supervising high-performing teams, implementing process enhancements, and ensuring the accuracy of customer requirements.Key Competencies:Leadership Excellence: Demonstrated success in leading and motivating teams to deliver exceptional customer service. Proven ability to foster a positive work culture, driving collaboration and achieving collective goals.Process Optimisation: Implemented and refined customer service procedures, policies, and standards, resulting in streamlined workflows and improved efficiency. Dedicated to continuous improvement initiatives and staying ahead of industry best practices.Customer Relationship Management: Proficient in resolving customer issues, managing complaints, and providing insightful information. Skilled in training staff to uphold high service standards and ensuring a customer-centric approach.Safety and Compliance: Prioritised safety through the enforcement of safe work systems and equipment usage. Monitored and maintained compliance with company policies, procedures, and relevant legislation.Cross-functional Collaboration: Effective liaison with various departments, ensuring seamless communication and support. Collaborated with sales teams in creating and supporting new customer accounts.I am committed to upholding the highest professional standards, I am equipped to navigate challenges, optimise processes, and contribute to the overall success of the organisation. Ready to bring my expertise in enhancing customer satisfaction and operational efficiency to a dynamic and growth-focused environment.

Central Coast, New South Wales, Australia

I was responsible for looking after the consumers from New Zealand and Donaldson’s international distributors. I would complete all export documentation necessary for the shipment, coordinate freight, and process customer orders. I would follow up on complaints, offer excellent customer service via phone and email, and assist the territory manager in meeting and exceeding their sales target.

Central Coast, New South Wales, Australia

Central Coast, New South Wales, Australia

This position was working within Telstra Store Tuggerah. I would provide remarkable customer service to every customer that I interacted with. Using a consultative approach, I would recommend the best ICT solution for their needs. This would range from mobile phones to accessories as well as business software solutions.

Central Coast, New South Wales, Australia

I would provide exceptional customer service to all visitors ensuring they have a positive experience whilst at the park.

Sydney, New South Wales, Australia

Hospitality Digital helps venues get online with industry specialists that are experts in your business.

Sydney, New South Wales, Australia

I managed all of Revel’s top tier clients in Australia. Acting as their lead point of contact enabled me to build strong and lasting relationships with them. I ensured that all of Revels's clients needs are met by proactively reaching out and having quality conversations and resolving any issues before they become problems. I actively grew my accounts with consultative based conversations ensuring I was aware of my clients future plans and ensuring they continue to grow their business with Revel.

Sydney, New South Wales, Australia

I take inbound merchant enquires ranging from basic transactional enquiries through to full technical support of all of the Westpac Group merchant processing products. This includes card present terminals such as our standalone fleet to our fully integrated PC EFPTOS systems. I also support our merchants with the entire portfolio of online products including batch processing, virtual terminals and payment gateways. I assist with all of these enquires whilst identifying cross selling opportunities to deepen the customer relationship with the bank.I support the new business sales team with enquires ensuring that all our new to bank merchants are established with the right products for their business type. I also work alongside these teams to ensure that all cards types that the merchants wish to accept are loaded on their facility before they are installed. I do this by following up 3rd party vendor’s to ensure that all merchant information matches both our systems to ensure that the facility is ready to accept these card types.I work with other members of my team to assist in answering their technical enquires and help them understand what needs to happen for our merchants to continue to accept payments for their customers. I also take complaint calls working with internal teams, external companies and the customer to answer all of their questions, resolve their complaints or concerns and ensure they have no further complications with the bank.

North Sydney, New South Wales, Australia

I generated new business leads and maintain a sales pipeline through cold calling and building relationships with referral partners. I target specific industries to promote an end to end payment processing solution predominately for SME. I am always building upon and maintaining relationships through Bankwest's business and commercial divisions. I am able to do this through my exceptional communication skills and ability to develop significant connections with these referral partners.