Benjamin Knapp Email & Phone Number

• Supervise a team of Casualty Adjusters, providing performance evaluations and targeted training, enhancing the overall productivity and efficiency of the team.• Manage claim resolution processes, including file/liability and coverage reviews, with final authority for bodily injury claim settlements, maintaining an average of 140 open financial claims per person.• Facilitate regular team meetings to discuss key performance indicators, ensuring 100% closure ratios and prompt reserve increases, while also delivering exceptional customer service by resolving policyholder issues and guiding them through the claims process.

• Conducted comprehensive investigations into bodily injury claims, employing meticulous review and analysis of medical specials.• Successfully negotiated bodily injury settlements, effectively engaging with claimants and attorneys.• Demonstrated proficiency in managing complex cases, facilitating resolution and achieving equitable outcomes.

• Managed and investigated coverage and liability for national account commercial lines claims across nine sites, focusing on the Southeastern Region.• Collaborated with risk managers and account representatives to review medical specials, enabling optimal resolution of claims.• Addressed property damage suits, bodily injury suits, and Industrial Commission Complaints, coordinating with counsel to devise defense plans and project defense costs through various stages including discovery, mediation, and trial.

• Conducted comprehensive investigations into personal lines automobile and homeowner's claims to determine coverage and liability, ensuring accurate and fair claim management.• Skillfully reviewed and analyzed medical specials, demonstrating keen attention to detail and a deep understanding of insurance policy stipulations.• Effectively negotiated settlements with claimants and attorneys, demonstrating strong communication skills and a commitment to resolving disputes in a fair and timely manner.

• Managed medical claims by identifying eligible parties and confirming coverage details to ensure accurate and timely payments.• Determined medical necessity for billing processes, streamlining the resolution of claims.• Expedited claim resolution by promptly identifying and acting upon medically necessary expenses