Benjamin Manson Koola Email & Phone Number

New York, NY, US

• Saved $342K in labor costs by optimizing direct to bin process while maintaining 99% customer service level
• Demonstrated 360 leadership by coaching & mentoring interns, leads, & managers on day-to-day planning processes
• Subject matter expert in identifying & maintaining department KPIs & regularly presenting insights to upper management team
• Increased employee driven improvement ideas by 22% by executing Kaizen projects, improving receiving & outbound processes
• Reduced headcount by 2% & saved $350k in pick costs by consolidating pick zones to increase Picks Per Hour (PPH) per employee
• Earned Organic Handler Certification by building a process & training staff on handling organic SKUs based on certification guidelines

New York, New York, United States

• Directed the comprehensive capacity management of the warehouse, implementing agile adjustments to align with fluctuating and seasonal forecasts, ensuring optimal resource utilization and minimal disruptions.
• Joined data tables using SQL & condensed them into concise reports as requested by business leaders to make informed & effective decisions
• Prepared & delivered bi-weekly project status reports in concise single-slide PPTs for utilization by operations & senior management, aiding in data-driven decision-making
• Planned storage & replenishment of key holiday products for storage of in-house produced items in advance due to capacity restrictions & bringing them back to the main facility as per the demand
• Developed reports on key metrics on Days on Hand (DOH), Out-of-stocks (OOS), Fulfillment rate, inventory accuracy & scrap using SQL & Excel for aiding in data-driven decision-making
• Developed refreshable Excel & Power BI reports using SQL queries to automate monotonous tasks for technicians to perform daily activities

United States

• Improved alumni targeted marketing campaigns by 25% by using Excel & SQL to gather, analyze & interpret data
• Provided high-quality customer service to 300+ students registered for the online Bridge program
• Utilized CRM platforms like Salesforce & Slate to evaluate applications, process deferrals & send notification emails

Dubai, United Arab Emirates

• Supported management with process improvement projects; introduced 5S at the factory by sorting & labeling spare parts inventory bins which optimized tool availability by 15%
• Took the initiative to independently build a temporary inventory management system using Microsoft Excel to expedite SAP system adoption across the company by 35%
• Analyzed work methods to discover labor inefficiencies & operational process improvements using root cause analysis; established process standardization by training 7 technicians in inventory management, reducing.

Master'S Degree, Industrial Engineering

Bachelor Of Technology - Btech, Mechanical Engineering

Activities and Societies: Innovation and Entrepreneurship Development Cell

Cbse-I