Benjamin Kroll Email & Phone Number

New York, NY, US

Brooklyn, New York, United States

• Prepare and deliver comprehensive audience segmentation and social listening analysis to key corporate stakeholders, effectively communicating insights and recommendations to clients
• Develop proprietary tools to optimize organization-wide workflows resulting in a 20% reduction in project completion time and increased overall efficiency
• Spearhead organization’s internal operations including workforce recruitment, employee onboarding & offboarding, personnel planning, and intern management
• Schedule and coordinate company-wide events, ranging from monthly training sessions to corporate gatherings, generating continued professional education and fostering positive company culture

Brooklyn, New York, United States

• Utilized social listening analysis to provide insights regarding how consumers discuss topics of interest in real time, as well as aggregate conversation over set timeframes
• Identified audience segmentations to establish nuances between client’s consumer bases through a psychographic and demographic lens
• Strategized successful approaches for harnessing unique consumer behaviors and interests into actionable client engagement
• Lead training sessions focused on streamlining workflows for internal software tools

Madison, Wisconsin, United States

• Managed application teams through software implementation cycle: scoping, configuration, testing, training, operational readiness, and go-live
• Partnered with hospital executives and software analysts to discuss and prioritize in-scope activities and mitigate operational roadblocks
• Performed administrative support for Claims Application analyst teams to ensure effective communication and smooth operational workflows
• Maintained balanced schedules for 6 separate testing efforts, ensuring claim forms are appropriately created for Hospital Billing, Professional Billing, and Home Health Applications

Madison, Wisconsin, United States

• Oversaw and organized the attendance records of students who performed at university athletic events
• Coordinated with nonprofit organizations and the University of Wisconsin-Madison’s 12 schools and colleges to arrange musical performances

Madison, Wisconsin, United States

• Accommodated patrons seeking study room and testing center reservations
• Collaborated with professors and students utilizing the technology in an interactive classroom space for College of Engineering classes
• Serviced classroom’s laptops and projectors when maintenance issues arose

Madison, Wisconsin, United States

• Scheduled and organized both logistics and personnel for 150-200 events annually outside of the University of Wisconsin-Madison’s domain
• Synchronized the schedules of 340 band members and 60 athletic events to provide full ensemble representation at university function
• Generated a pay schedule for 325 band members and ensured that correct monetary payments are distributed at each performance
• Facilitated the disbursement of $145,000 in annual income to subsequent accounts and personnel

Madison, Wisconsin, United States

• Assisted patrons with technical and procedural issues that occurred while in the computer lab
• Distributed over 30 items available to patrons in need of equipment, such as computers, cameras, and chargers
• Completed 3-dimentional and poster printing services for customers within a 1-hour time frame
• Supervised the facility during the overnight periods in which the library is open

West Bend, Wisconsin

• Managed schedules for delivery shipments to optimize time and resources
• Delivered floral arrangements to clientele safely and efficiently
• Conducted exterior upkeep of business by mowing lawns, trimming hedges, and painting fences
• Maintained gardens planted in and around flower shop by weeding flowerbeds, planting and removing bulbs, and watering plants