• Prepare and deliver comprehensive audience segmentation and social listening analysis to key corporate stakeholders, effectively communicating insights and recommendations to clients• Develop proprietary tools to optimize organization-wide workflows resulting in a 20% reduction in project completion time and increased overall efficiency• Spearhead organization’s internal operations including workforce recruitment, employee onboarding & offboarding, personnel planning, and intern management• Schedule and coordinate company-wide events, ranging from monthly training sessions to corporate gatherings, generating continued professional education and fostering positive company culture

• Utilized social listening analysis to provide insights regarding how consumers discuss topics of interest in real time, as well as aggregate conversation over set timeframes• Identified audience segmentations to establish nuances between client’s consumer bases through a psychographic and demographic lens• Strategized successful approaches for harnessing unique consumer behaviors and interests into actionable client engagement• Lead training sessions focused on streamlining workflows for internal software tools

• Managed application teams through software implementation cycle: scoping, configuration, testing, training, operational readiness, and go-live• Partnered with hospital executives and software analysts to discuss and prioritize in-scope activities and mitigate operational roadblocks• Performed administrative support for Claims Application analyst teams to ensure effective communication and smooth operational workflows• Maintained balanced schedules for 6 separate testing efforts, ensuring claim forms are appropriately created for Hospital Billing, Professional Billing, and Home Health Applications

•Oversaw and organized the attendance records of students who performed at university athletic events •Coordinated with nonprofit organizations and the University of Wisconsin-Madison’s 12 schools and colleges to arrange musical performances

•Accommodated patrons seeking study room and testing center reservations•Collaborated with professors and students utilizing the technology in an interactive classroom space for College of Engineering classes•Serviced classroom’s laptops and projectors when maintenance issues arose

•Scheduled and organized both logistics and personnel for 150-200 events annually outside of the University of Wisconsin-Madison’s domain•Synchronized the schedules of 340 band members and 60 athletic events to provide full ensemble representation at university function•Generated a pay schedule for 325 band members and ensured that correct monetary payments are distributed at each performance•Facilitated the disbursement of $145,000 in annual income to subsequent accounts and personnel

•Assisted patrons with technical and procedural issues that occurred while in the computer lab•Distributed over 30 items available to patrons in need of equipment, such as computers, cameras, and chargers•Completed 3-dimentional and poster printing services for customers within a 1-hour time frame•Supervised the facility during the overnight periods in which the library is open

•Managed schedules for delivery shipments to optimize time and resources•Delivered floral arrangements to clientele safely and efficiently•Conducted exterior upkeep of business by mowing lawns, trimming hedges, and painting fences•Maintained gardens planted in and around flower shop by weeding flowerbeds, planting and removing bulbs, and watering plants