Benjamin Kwa Email & Phone Number

Singapore

Employed as a part-time under SATS Customer Service Agent, main roles and responsibilities include:- Worked closely with 2-3 other agents to facilitate speedy boarding and vigilant security checks of up to 400 passengers per flight.- Assisted Duty Terminal Managers in managing up to 30 misconnected passengers due to flight delays.

Nanyang Technological University

As a Student Assistant assigned to GEM Explorer Programme (Americas) under the Office of Global Education & Mobility (OGEM), main roles and responsibilities are as such:1. Initiated the marketing of GEM Explorer Programme through: 1.1. Development of Electronic Digital Mailers for the student exchange programme. 1.2. Assisting with the Americas team in the development of PowerPoint presentations for various events (e.g. Pre-Departure Briefings, Regional Slides).2. Administrative support for the GEM Explorer Programme through: 2.1. Supporting the Americas Team on documentation checks for both outgoing and incoming students (e.g. Policy coverages, Accuracy in documents submitted). 2.2. Updating students on enquiries for the purpose of their overseas exchange. 2.3. Updating databases and website with information and documents from international partners, and NTU school coordinators.

Bedok Camp Ii

Deputy Staff of Training and OperationsPrimary responsibilities include:- Coordinating with superiors for resources for smooth handling of administrative and outfield activities. - Supervising and liaising with the officers to ensure the safety of the battalion’s troopers during exercises, especially in Brunei.

Singapore

Joined Rockwell Collins (formerly known as ARINC Inc.) as an intern under the Asia-Pacific Airports Division which subsequently, was converted into a full-time staff for October and September.Assisted Airports Division with the following:- Streamlined projects’ management in the Airports Division through liaising with regional APAC managers.- Incorporated 3D drawings of Taipei Taoyuan International Airport using Google Sketch-Up into the Business Proposals.- Conceptualised and proposed a combination of automated check-in and immigration processes with 2 interns, to Changi’s FAST Track Team and the regional managers as part of the Final-year Project (obtained Distinction).

Bachelor Of Arts - Ba, Economics, 2Nd Class (Upper) Honours

- Completed Introductory courses on Microeconomics and Macroeconomics

Diploma, Aviation Management And Services, 3.86 / 4.00

Completed modules in Problem-solving and Process Skills, Airport and Airfield Operations, Management, and Systems, as well as Human.