Benjamin L. Email & Phone Number

Toowoomba, Queensland, Australia

• As Project Controller, I manage internal systems and processes, and client expectations to ensure project milestones are delivered on schedule. This includes but is not limited to:
• Project forecasting, reporting, governance, and handover.
• Internal and external stakeholder management.
• Systems and process development.
• ISO Quality Management System audits.
• Quality Control and Assurance.

Melbourne, Victoria, Australia

• As a Completion Engineer, I was engaged in improving underperforming Quality Control and Assurance systems for Site Acquisition, Environmental & Design (SAED) documentation. This included but was not limited to:
• Identifying points of failure using root-cause analysis.
• Developing Quality Improvement Plans to address points of failure.
• Developing Change Management Plan to integrate Quality Improvement Plans with minimal operational impact.
• Monitoring ongoing Quality Control and Assurance by conducting detailed review of documentation, to ensure desired outcomes were achieved.KEY ACHIEVEMENTS
• Q4, 2022 – Improved first-time acceptance rate to the client from a historical average of ~30%, to 87.5%. This improvement is based off trial submission volumes; but demonstrates the potential efficacy of the changes.

Melbourne, Australia

• APRIL 2019 – MARCH 2022IMPLEMENTATION MANAGER (SAED), ERICSSON (CONTRACT)As an Implementation Manager in the Site Acquisition, Environmental & Design (SAED) Acceptance Team I ensured the highest standards of quality.
• Providing expert consultation to leadership on all quality related matters.
• Quality Control and Assurance for SAED documentation.
• Process management, revision, and implementation.
• Internal and external stakeholder management.
• Forecasting and reporting.

Melbourne, Australia

• As Project Coordinator for the National Design Team, I managed the team’s incoming and outgoing workflow for all clients and projects in the WA/SA/VIC regions. This included but was not limited to document control.
• 2018 – Consulted on critical design related processes post database rollout to improve existing features and implement new ones.
• 2017 – Overhauled the National Design Team’s weekly reporting structure to provide greater visibility and tracking, enhancing productivity and enabling more accurate reporting.
• 2016 – Consulted on critical design related processes related to the rollout of a new business-wide database. Suggested a range of features that were implemented to enhance productivity and produce more accurate.

Gold Coast, Australia

• As a Specialist at Apple I was responsible for introducing people to the Apple brand, with a strong focus on how products and services could enrich their lives; and keeping existing owners up to date with the latest.
• 2014 – Personal Setup Champion: Took ownership of the Personal Setup space within the store. I developed best practices that were adopted Australia wide, and engaged in new staff and ongoing training delivery.
• 2015 – IS&T Champion: Provided time-sensitive response and escalation support for critical store system failures. Managed in-store device setup, rollout, and maintenance; including inventory management, and.