Benjamin Lang Email & Phone Number

Perth, Scotland, United Kingdom

- Assistant Manager at Screwfix, responsible for supporting the Store Manager in driving sales, managing stock, and delivering excellent customer service.- Overseeing the day-to-day operations of the store, including managing a team of staff and ensuring that targets and KPIs are met.- Providing customers with expert advice on products and services, and.

- Spearheaded initiatives to build strong customer relationships and drive sales growth.- Developed and implemented effective sales strategies in collaboration with Manager and team members.- Trained and motivated staff to provide exceptional customer service, resulting in increased customer satisfaction and loyalty.- Implemented new techniques and.

• Implementing business procedures
• Assisting Store Managers
• Controlling cost or expenditure
• Maintain quality standards
• Training employees
• Budgeting

Responsible for coordinating and collaborating with other members of the Leaders Network. Welcoming new Young Leaders in their area and help to organise events in that region to ensure that the Leaders Network is engaged. Helping to increase the reach of the 2050 Climate Group by spreading its positive message. Working together and responsible for Regional.

Perth, United Kingdom

As Zero Waste Perth Project Coordinator, I drove an urban behavioural shift campaign funded by the European Regional Development Fund and Zero Waste Scotland. My responsibilities included engaging local stakeholders, preparing proposals for workshops, creating a circular economy, building positive relationships, scheduling workshops, securing facilities.

Perth, United Kingdom

Originally completed a 25-week placement as part of my university course, which got extended to 1 year.To assist the Marketing Officer in all aspects of the Centre’s marketing, social media, promotional activity and mall commercialisation in line with the agreed marketing plan and service charge budget.Create and maintain good relationships with the local.

Fully trained optical advisor in areas such as: Customer Service, Dispensing Spectacles, Marketing, Understanding Prescriptions, Pre Screening ( Auto Refractor, Oculus Field Screening, Retinal Photography), Stock Control, Dealing with Complaints.

Working in a smaller team within a kitchen and dealing directly with customers.

Perth, United Kingdom

Responsible to make sure all colleagues were fully trained and validated to work at each station. Having to manage rota's and predict how busy the business was going to be. Dealing with money (counts, sales, profit, losses etc). Being able to help out customers if a colleague is needing extra support. Dealing with complaints, as well as resolving them..

International Tourism & Marketing Management, Marketing/Marketing Management, General

Higher National Diploma - Travel & Tourism, Travel