Benjamin Lang Email & Phone Number

Perth, Scotland, United Kingdom

- Assistant Manager at Screwfix, responsible for supporting the Store Manager in driving sales, managing stock, and delivering excellent customer service.- Overseeing the day-to-day operations of the store, including managing a team of staff and ensuring that targets and KPIs are met.- Providing customers with expert advice on products and services, and helping to resolve any issues or complaints that arise.- Responsible for managing stock levels, ensuring that the store is well-stocked and that inventory is managed efficiently.- Coordinating with the Store Manager to ensure that sales and marketing initiatives are implemented effectively, and working with the wider Screwfix team to identify opportunities for growth and improvement.- Creating a positive and productive work environment, fostering a culture of collaboration and teamwork among staff members.- Contributing to the development of Screwfix's overall business strategy, helping to identify new opportunities for growth and innovation.

- Spearheaded initiatives to build strong customer relationships and drive sales growth.- Developed and implemented effective sales strategies in collaboration with Manager and team members.- Trained and motivated staff to provide exceptional customer service, resulting in increased customer satisfaction and loyalty.- Implemented new techniques and programs to improve staff performance and drive repeat business.- Established new inventory management processes to improve efficiency and reduce costs.- Monitored sales trends and customer feedback to identify new opportunities to improve products and services.- Successfully met or exceeded sales targets while maintaining a focus on excellent customer service and profitability.- Demonstrated excellent organizational and leadership skills, with the ability to work under pressure and manage multiple tasks simultaneously.

• Implementing business procedures • Assisting Store Managers • Controlling cost or expenditure • Maintain quality standards • Training employees • Budgeting • Preparing reports • Attending meetings • Doing presentations

Responsible for coordinating and collaborating with other members of the Leaders Network. Welcoming new Young Leaders in their area and help to organise events in that region to ensure that the Leaders Network is engaged. Helping to increase the reach of the 2050 Climate Group by spreading its positive message. Working together and responsible for Regional Champions to increase the reach of the Leaders Network by hosting smaller events around Scotland. Responsibilities and Duties - Managing regional champions- Setting up Regional Events- Recommending Venues- Engaging with the Leaders Network- Provide key information about their region- Working closely together with Regional Champions to develop a better understanding of different regions within Scotland- Building a foundation for community spirit- Increasing the reach of the 2050 Climate Group - Welcoming new Young Leaders in their regions.

Perth, United Kingdom

As Zero Waste Perth Project Coordinator, I drove an urban behavioural shift campaign funded by the European Regional Development Fund and Zero Waste Scotland. My responsibilities included engaging local stakeholders, preparing proposals for workshops, creating a circular economy, building positive relationships, scheduling workshops, securing facilities, and coordinating logistics. I developed strong communication, project management, and sustainability skills while achieving our goal of a zero-waste Perth.

Perth, United Kingdom

Originally completed a 25-week placement as part of my university course, which got extended to 1 year.To assist the Marketing Officer in all aspects of the Centre’s marketing, social media, promotional activity and mall commercialisation in line with the agreed marketing plan and service charge budget.Create and maintain good relationships with the local authority and local community groups to encourage free entertainment and generate free publicity for the centre whilst providing them with free event space.Establish working relationships with tenants to achieve maximum engagement with centre marketing initiatives for mutual benefit.Work with the Centre Marketing Officer to maximise publicity and press coverage that delivers an appropriate image of the centreDevelop new ways of promotion by staying up to date with technological developments and shifts in popular culture.- Leading sustainable initiatives - Exploring waste reduction- Developing innovative ideas to reduce carbon footprint- Managing and encouraging the reduction of single use plastics- Engaging with local community groups - Working together with retailers to become more environmentally friendly by up-cycling their unused materials and donating them to local stakeholders.During 2018, we were finalist for two separate environmental awards hosted by the Vibes Awards:*Climate Adaption**Best Micro Business*Won a Green Apple Award for *Best Environmental Practice* in Scotland during 2019

Fully trained optical advisor in areas such as: Customer Service, Dispensing Spectacles, Marketing, Understanding Prescriptions, Pre Screening ( Auto Refractor, Oculus Field Screening, Retinal Photography), Stock Control, Dealing with Complaints.

Working in a smaller team within a kitchen and dealing directly with customers.

Perth, United Kingdom

Responsible to make sure all colleagues were fully trained and validated to work at each station. Having to manage rota's and predict how busy the business was going to be. Dealing with money (counts, sales, profit, losses etc). Being able to help out customers if a colleague is needing extra support. Dealing with complaints, as well as resolving them. Fully trained in the kitchen, understanding and applying all health and safety guidelines and overall lead by example

International Tourism & Marketing Management, Marketing/Marketing Management, General

Higher National Diploma - Travel & Tourism, Travel