Benjamin Lassiaille

Benjamin Lassiaille Email and Phone Number

CX PMO @ Carrier
palm beach gardens, florida, united states
Benjamin Lassiaille's Location
Annecy, Auvergne-Rhône-Alpes, France, France
Benjamin Lassiaille's Contact Details

Benjamin Lassiaille work email

Benjamin Lassiaille personal email

n/a
About Benjamin Lassiaille

✔️Specialties :#CX #ProjectManagement #TransversalStrategy #Transformation #SupplyChain #Digital✔️Skills :Problem solving, transversal vision, strategy, KPI, management, leadership, empathy, crisis management, team spirit

Benjamin Lassiaille's Current Company Details
Carrier

Carrier

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CX PMO
palm beach gardens, florida, united states
Website:
carrier.co.uk
Employees:
13918
Benjamin Lassiaille Work Experience Details
  • Carrier
    Cx Pmo
    Carrier Sep 2024 - Present
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  • Isalys Group
    Consultant
    Isalys Group Sep 2024 - Present
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  • Moonbikes
    Operations Manager
    Moonbikes Sep 2022 - Dec 2023
    Annecy, Auvergne-Rhône-Alpes, France
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  • Ubisoft
    Business Relationship Manager
    Ubisoft Mar 2020 - Oct 2021
    Montréal, Québec, Canada
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  • Fnac Darty
    Head Of Quality And Projects
    Fnac Darty Feb 2016 - Nov 2019
    Ivry-Sur-Seine, Île-De-France, France
    Scope : Marketplace's customer satisfactionCreate the department, define the customer service strategy (B2C, sellers and internal) and setup the organization :Revamp of the contact channels / integration of a callcenter, creation of standardized decision trees and definition of a escalation strategy / implementation of KPIs to mesure customer satisfaction and plateforme healthMerge of Fnac's and Darty's departments to a single one3k sellers, 4M deals a yearTeam : from 0 year 1 to 12 year 3Manage the dedicated projects including compliance with AML regulation
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  • Fnac
    Project Manager
    Fnac Nov 2012 - Jan 2016
    Massy
    Simultaneous management of various projects about flows (goods, money and data)
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Benjamin Lassiaille Skills

Management Gestion De Projet E Commerce

Benjamin Lassiaille Education Details

Frequently Asked Questions about Benjamin Lassiaille

What company does Benjamin Lassiaille work for?

Benjamin Lassiaille works for Carrier

What is Benjamin Lassiaille's role at the current company?

Benjamin Lassiaille's current role is CX PMO.

What is Benjamin Lassiaille's email address?

Benjamin Lassiaille's email address is b.****@****mail.fr

What schools did Benjamin Lassiaille attend?

Benjamin Lassiaille attended Epf School Of Engineering, The University Of Hong Kong.

What skills is Benjamin Lassiaille known for?

Benjamin Lassiaille has skills like Management, Gestion De Projet, E Commerce.

Who are Benjamin Lassiaille's colleagues?

Benjamin Lassiaille's colleagues are Abdulrahman Al-Hebshi, Pmp, Dušica Pavić, Eugenio Pinilla, Nancy S., Jose Humberto Robles Villasana, Samir Uddin Khan, Ana Félix.

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