Benjamin Lu Email & Phone Number

Toronto, Canada Area

•Work directly with customers to solve problems. Troubleshoot system, application, and hardware issues.•Manage the on-boarding and off-boarding of client’s employees; procurement, delivery and set-up of the required systems and access.•Administration and provisioning of devices, such as Windows, MacOS, iOS/iPad, Android and Linux with MDM system.•Troubleshooting IT equipment (Cell Phone, Tablet, VOIP, Laptops / Desktops, AV) or software•Providing Level3 board repair service for the customer

• Performing lab work on computers that are new or need repairs• Taking telephone or email inquiries and troubleshooting and managing hardware, software or network problems• Remotely accessing client workstations to perform regular maintenance and fix issues that arise• providing remote support for Microsoft operating systems and programs as well other common small business applications• Providing troubleshooting and support for internet connectivity and email issues• Maintain and troubleshooting client server room cabling system include data and communication network

• Communicate with clients experiencing difficulties to determine and solve problems• Installation and repair PC, Cell phones, Tablets, and Mobile devices with various operating systems• Troubleshoot various hardware/ software related computer issues• Designing and configuring SOHO network environment• Researching and implementing solutions using manuals, user guides, or other documents• Providing advice to users regarding the identified difficulties

• Maintained 3000+ network points and 500+ computers and mobile terminals• Monitored 30+ servers, 100+ network devices and 10+ multi-function printers• Provided advice and training to 200+ end-users in the application program• Gather requirements and provide recommendation to update applications and software• Planed deployment and optimization wired and wireless network • Created VMs and set up vMotion with VMware Virtual Infrastructure 3.5• Maintained ORACLE, MS SQL and MY SQL, writing SQL queries and scripts• Performed server room design , system integration and repair out of warranty equipmentParticipated in projects Involved:• Project quality tested and controlled an new office building wireless and wire network construction project include 2000+ network points for 200+ users• Gathered, prioritized and finalized customer requirements, trained end-users in Social Security Auditing and Approval System construction project• Implemented and tested different information system based on JAVA and various database

• Installed and maintained with MS Server 2003, 2008, and anti-virus software, switches and router configuration, printers• Configured and maintained with IIS ,Apache, Tomcat and other Web server for more than 20 web sites• Supported and managed Email Accounts and Web Hosting Services for more than 1000 users• Assist in the administration of the corporate intranet and websites• Backed up database, recreated recovery disks and recovered from hardware or software failure• Tested application systems and prepared defect reports• Monitored system security, set up, closed and maintained user accounts• Provided training and assistance to users about applications• Configured the Switch, Router, UTM and Firewall• Performed quality assurance and system administration

Master'S Degree, Electron And Communication Engineering

Bachelor'S Degree, Automation Engineer Technology/Technician