Benjamin Lu Email & Phone Number

Toronto, Canada Area

• Work directly with customers to solve problems. Troubleshoot system, application, and hardware issues.
• Manage the on-boarding and off-boarding of client’s employees; procurement, delivery and set-up of the required systems and access.
• Administration and provisioning of devices, such as Windows, MacOS, iOS/iPad, Android and Linux with MDM system.
• Troubleshooting IT equipment (Cell Phone, Tablet, VOIP, Laptops / Desktops, AV) or software
• Providing Level3 board repair service for the customer

• Performing lab work on computers that are new or need repairs
• Taking telephone or email inquiries and troubleshooting and managing hardware, software or network problems
• Remotely accessing client workstations to perform regular maintenance and fix issues that arise
• providing remote support for Microsoft operating systems and programs as well other common small business applications
• Providing troubleshooting and support for internet connectivity and email issues
• Maintain and troubleshooting client server room cabling system include data and communication network

• Communicate with clients experiencing difficulties to determine and solve problems
• Installation and repair PC, Cell phones, Tablets, and Mobile devices with various operating systems
• Troubleshoot various hardware/ software related computer issues
• Designing and configuring SOHO network environment
• Researching and implementing solutions using manuals, user guides, or other documents
• Providing advice to users regarding the identified difficulties

• Maintained 3000+ network points and 500+ computers and mobile terminals
• Monitored 30+ servers, 100+ network devices and 10+ multi-function printers
• Provided advice and training to 200+ end-users in the application program
• Gather requirements and provide recommendation to update applications and software
• Planed deployment and optimization wired and wireless network
• Created VMs and set up vMotion with VMware Virtual Infrastructure 3.5

• Installed and maintained with MS Server 2003, 2008, and anti-virus software, switches and router configuration, printers
• Configured and maintained with IIS,Apache, Tomcat and other Web server for more than 20 web sites
• Supported and managed Email Accounts and Web Hosting Services for more than 1000 users
• Assist in the administration of the corporate intranet and websites
• Backed up database, recreated recovery disks and recovered from hardware or software failure
• Tested application systems and prepared defect reports

Master'S Degree, Electron And Communication Engineering

Bachelor'S Degree, Automation Engineer Technology/Technician