Benjamin Malcolm Email & Phone Number

Texas, United States

Frisco, Tx, Us

Irving, Texas, United States

Passed the Texas Workers’ Compensation Adjuster Licensing Exam with an 85% score with 12 days to study for the exam. Successfully completed the 12-week Claims Trainee Program at the Texas Mutual Corporate Office in Austin, TX. Graduated from the Claims Trainee Program on August 25th, 2023. Received a Performance Reward by the Claims Training Team during the Claims Training Program “for being a model in demonstrating Mutual Care.”Successfully investigated, managed, and closed approximately 125 claim files. Have provided outstanding customer service and education of the claims process to injured workers, policyholders/employers, and medical provider partners.Maintained regulatory compliance with key performance indicators (KPIs) within the 95% target threshold. This includes regulatory tasks such as completing claims investigations within 15 days, filing PLN letters as needed appropriately, and initiating indemnity benefits timely as needed within 15 days.Have a current claims closing ratio of 88% year-to date with a target of 100% at end of year.Have utilized medical roundtables (MRTs) with the regional medical director over 25 times, and have utilized medical roundtables with in-network providers over 5 times to address medical stalls and discuss medical treatment plans to bring claims to a closure.Have maintained near daily collaboration with senior lead adjuster and claims supervisor to ensure quality file management, to get recommendations on future claims tasks, and discuss compensability investigations.Received a positive customer satisfaction survey in May 2024 due to great communication, customer service, and diligence throughout the medical process that quickly and efficiently brought the injured worker back to work without issues.Have completed 10 continuing education credits towards adjuster license renewal.

Austin, Texas, United States

Successfully attended 9 monthly drill weekends.Successfully completed two Annual Trainings in September 2023 and June 2024.Assisted with Texas State Best Warrior Competition (BWC) support from March 12th-16th, 2024. Successfully trained 24 BWC participants in the Call for Fire (CFF) process within 3 days.Have maintained physical fitness standards within the Army Combat Fitness Test, and maintained height/weight requirements.Have maintained yearly weapons qualification status. Selected to attend Army Reclassification School from October - November 2024. Operate and maintain field communications equipment.Operate the AN/PED-1, or Lightweight Laser Designator/Rangefinder (LLDR).Operate the ASIP radio using Single Channel Ground/Airborne Radio System (SINCGARS) frequenciesReview disciplinary and other adverse actions and make recommendations.Track and file administrative paperwork and personnel folders. Expert in technical and tactical guidance.Sort through and route incoming correspondence and messages.

Allen, Texas, United States

Successfully completed the ATF Form 4473 over 100 times with customers.Maintained strict compliance with all ATF rules and regulations regarding the sale of firearms.Maintained a Microsoft Excel log of all customer transactions based on FBI background check results (proceed, delay, or deny).Provided outstanding customer service with a vast knowledge of firearms and firearm related products.

Allen, Texas, United States

Successfully completed the ATF Form 4473 over 100 times with customers.Maintained strict compliance with all ATF rules and regulations regarding the sale of firearms.Maintained a Microsoft Excel log of all customer transactions based on FBI background check results (proceed, delay, or deny).Provided outstanding customer service with a vast knowledge of firearms and firearm related products.

Fort Benning, Georgia, United States

> Graduated from Basic Leaders Course (BLC) on Commandant's List (top 10% of class).> Promoted from Specialist (E-4) to Sergeant (E-5) in December 2020.- Operated and maintained field communications equipment.- Established and commanded field communications operations.- Constructed and camouflaged observation post (OP) positions and equipment to prevent detection.- Gathered intelligence and provided intelligence reports to higher personnel. - Planned and briefed personnel on indirect fire missions.- Reviewed disciplinary and other adverse actions and made recommendations. - Aided superiors in the planning, resourcing, and execution of more than 50 indirect fire operations.- Maintained 100% accountability of all assigned equipment worth more than $200,000.- Tracked and filed administrative paperwork and personnel folders. - Led fire support team during infantry dismounted battle drills and situational training exercises.- Documented and processed classified materials. - Surveyed and analyzed terrain to determine optimum equipment placement and use.- Communicated urgent orders and directions effectively to a team of four personnel. - Expert in tactical and technical guidance. - Developed and led training programs to prepare for combat operations, and develop physical fitness amongst team members.- Sorted and routed incoming correspondence and messages.

Frisco, Texas, United States

> Promoted from Security Officer to Security Supervisor in April 2018.- Provided customer service to clients by carrying out safety and security procedures, site specific policies and when appropriate, emergency response activities. - Responded to incidents and critical situations in a calm, problem-solving manner.- Conducted regular and random patrols around the business and perimeter. - Wrote detailed and accurate reports on incidents when a report was required.

Plano, Texas, United States

- Ensured all customers were greeted on the sales floor.- Asked questions to determine each customer's needs.- Provided product recommendations to provide the right solutions.- Conducted regular training on upcoming products or promotions, and offered customers the opportunity to join the Power Up Rewards program by thoroughly explaining the benefits and perks of membership.- Assisted with store operations, including ensuring products are stocked and easy to purchase, processing customer transactions at the register, and helping to provide a safe, clean, and organized shopping environment.