Benjamin Marchand Email & Phone Number

Bristol, England, United Kingdom

Stow On The Wold, England, United Kingdom

Managing a store with over £2.4M turnoverDeveloping and upskilling staff to become future managers of MajesticIT Superuser - working closely with the IT department to improve andoptimise our systems and processes in order to increase productivityacross all stores nationwideUse of Power BI and Tableau to analyse store data and create businessplan for store developmentRegular monitoring of dashboard in order to gain insights on storeperformances

Hereford, Royaume-Uni

Driving customer service and shop standardsDelivering sales and ensuring site profitability through stock and cost controlMaintaining company and brand standards as well as adhering to health and safety guidelinesAchieving company KPI and reporting to Area ManagerTraining, coaching and developing my team, seeking for new talentsIncentives staff to achieve targets and KPI'sManage staff performancesRecruit and train a team to focus on sales and adding value to the sales processSupport the other team from my area Organising and running tasting eventConsistently meet or exceed quarterly and annual target, generating 42% growth in 4 yearsCreating quarterly business plan

Majestic Wine Gloucester

Supervise day to day tasks, serving and taking customers order (phoneand emails)Merchandising, end of day cash up / Banking Team trainingCovering other stores if necessary, team trainingProblem solving, making sure store standards are met.Planning delivery route/logistics, doing deliveriesEDUCATIONHOBBIES● Stock Management, Organising and running tasting events

Majestic Wine Cirencester

Running tasting eventsResponsible for deliveries, cashing up and bankingCustomer service (in person, phone and emails)MerchandisingEnsure store standards are met

Cheltenham, Gloucestershire, United Kingdom

Conduct stock checks and aid the head sommelier in the management of four wine cellars. Advise on and serve wine to bistro guests depending on their preferences, food orders and budget - up-selling where possible. Take orders and communicate with other departments such as the bar and the front desk to offer effective service. Communicate with guests so as to better serve and resolve complaintsManage the floor when necessary

Douvaine

Market and promote properties for saleRepresent the sellers in negotiation with prospective buyersMonitor sales as they proceed and liaise with all interested parties including mortgage brokers, solicitors, surveyors and other estate agentsAdvise clients and help buyers decide what they want to buy.

Veigy-Foncenex

Deal with bookings by phone, email or face-to-faceComplete the procedures when guests arrive and leaveAllocate rooms and give the keys to guestsTell guests about hotel facilities and servicesTake, and pass on, messages to guestsDeal with special requests from guests, like booking theatre tickets or storing valuable itemsProvide information about the surrounding areaPrepare bills and take paymentsDeal with complaints or problemsPlanning daily room cleaning Morning shift: preparing reception area and getting breakfast ready

Annemasse

Phone marketing for potential buyersExecuting demos of the product (hoover) and doing "one shot" sellFollowing up sales with finance when applicableDelivery and warranty follow up

Archamps

New market researchExchange regarding tax refund with customs, as well as declaring goods going outOrganise goods transport with fleet company Communicate with suppliers and customers for purchase or sales of wineCreating invoice and following up on payments

Annecy

Learning the store standards and making sure they are metServing and taking customers order (phone and emails)Merchandising

Higher National Diploma, Retail And Commercial Business, 2:1

Education record

Education record