Benjamin Marks Email & Phone Number

Hercules, California, United States

Providing L2 deskside support both on-campus and for remote users across the country; closing tickets using ServiceNow covering requests and incidents for everything from M365 apps, vendor and internal software, hardware faults, company mobile devices, and network connections; using Autopilot to pre-provision and deploy end-user equipment, and process and redeploy returns; collaborating with local and international IT teams on various projects (local support, hypercare, UAT, hardware setup and configuration, etc. for new device rollouts, MDF/IDF upgrades, network changes, etc.).

Hercules, California, United States

Working with the on-site deskside support team providing L2 hardware and software support to users on campus, and those working remotely throughout the country