Ben Mccool, Mba Healthcare Administration Email & Phone Number

Tampa, Fl

Managed change process, including the monitoring, review, and approval of changes to software and hosted environments using ITIL best practices. Created/implemented company policies and installed industry standards and best practices. Managed schedule of deployments with final approving authority, defined rollback plans, and executed changes from risk management, quality control, and security compliance perspective. Standardized release methods using AWS s3 and Git, coordinated release steps for all client-owned environments utilizing JIRA ticketing service. Facilitated the implementation of over 21,000 changes to software and systems.

Tampa/St. Petersburg, Florida Area

Leading a team of 12 Production Control Analysts in the Information Technology Operations Department, in support of a unique, healthcare industry, cloud based computing solution to the problems of quality, care, and compliance. Support of the software at all levels of testing through production via alerts monitoring, job scheduling, problem troubleshooting, meeting federal compliance deadlines, issue resolution, code deployments, and upgrades. Knowledge of Linux command line operating system and SQL are demonstrated and required skill sets.Accomplishments: Improved application availability for users with proactive supportReduced the number of high severity issuesCreated comprehensive client information hubs in knowledge base, improving information sharing and client service Written more than 140 technical documents and SOPs (standard operating procedures)Implemented new training processRolled out company-first, new-hire review processJIRA administrator

Managed a college bookstore to include: procurement and purchasing of textbooks, art supplies, school supplies, art supply kits, managing purchase orders from placement to payment, processed credit applications, maintaining good vendor relationships and sourcing new ones, met with academic leaders to determine student needs, issued supply kits, maintained inventory, met with students to resolve issues, conducted physical inventories, created weekly and monthly reports, month-end reporting, interviewing and hiring employees, created queries and reports for data analysis, worked with budgets, conducting employee reviews, daily cash reconciliations, daily opens and closings, price setting, database management, point of sale system support and maintenance, and responsible for sales margins and gross sales targets. Additionally, managed the campus deli to include: ordering perishable foods, maintaining food inventories, monitoring profits and loss, price setting, and meeting sanitation standards. Supervised a staff of up to ten employees.

Tampa, Florida, United States

Managed a college bookstore to include: sourcing and procuring textbooks, art supplies, and school supplies, served as the sole purchaser for all school purchases, maintained inventory for the store as a well as the school, supervised the operations of the store and the assembly of supply kits issued to students, meet with academic leaders to determine student needs, met with students to resolve any service issues, created sales reports, conducted monthly inventories, used queries to create data analysis reports of sales and purchasing effectiveness, managed store database, price setting, cash reconciliation, bank reconciliation, created and managed student purchase program, worked in the accounts payable department and the student accounting offices processing invoices and payments, supervised a staff of up to six employees.

Inside sales service for special account to include: assisting customers with their Home Depot granite purchases, reviewed schematics for accuracy, made store visits to maintain displays, helped customers view the actual granite to be installed, and helped customers with additional purchases as needed.

Tampa/St. Petersburg, Florida Area

Worked in a start up accounting staffing firm to include: meeting with potential talent to be placed, conducted employee interviews with talent, contacted potential clients and set up on site visits with executives, sourced business leads, made site visits with clients, and worked to place employees on temp, temp to perm, and direct hire employment.

Tampa/St. Petersburg, Florida Area

Served as the lead of the accounting function of a medical implant company to include: ordering and maintaining inventory of numerous medical implants, managed the warehouse where implants were stored, shipped implants and specialized equipment to medical providers, received shipments of medical devices and the tools once they had been used, accounts payable, accounts receivable, general ledger, and created monthly reports.

Tampa/St. Petersburg, Florida Area

Served as the head of the accounting function of a corrugated box manufacturing plant to include: monthly reporting, inventory management, accounts receivable, credit management, physical inventories, cost accounting, database management, computer systems support, customer service, bad debt collections, and worked with the sales force on incentive programs,

Lakeland, Florida Area

Worked initial workers compensation claims to include: contacting claimants about their claims, making determinations as to the amount of risk associated with the claims, hired investigators and translators for claims when needed, worked with legal staff when necessary to determine the way the claims were to be handled, and created payment schedules for those to be paid compensation.

Tampa/St. Petersburg, Florida Area

Enlisted supply squadron airman in the logistics group with duties that include: warehouse management, local purchase, base mobility, parts delivery, procurement, materials ordering, and issuing firearms when required.

Master Of Business Administration (Mba), Healthcare Administration With Concentrations In Healthcare Organization Management, Accounting/Fina

Activities and Societies:

Bachelor Of Arts (Ba), Business Administration, Business

90 Credit Hours Earned Toward Undergraduate Degree In Accounting.

Master Of Arts - Ma, Healthcare Administration