Dependable Manager and Administrator with 20+ years of leadership experience in Technology and Service organizations. Personable and professional under pressure, and with deep knowledge of Information Technology and Procurement systems and protocols. Enthusiastic leader with advanced problem-solving skills, software training and development along with significant implementation and project management experience. Trained, coached and mentored team members to ensure smooth adoption of changes to software and processes. Accomplishments include: • Managed schedule of deployments with final approving authority, defined rollback plans, and executed changes from risk management, quality control, and security compliance perspective. • Controlled 100+ client user interfaces and back-end servers; centralized client information in comprehensive guide to knowledge base client hubs.• Wrote 300+ technical documents and SOPs in Confluence knowledge base.• Implemented disaster plan during Hurricane Irma with no client impact.\Administered point of sale, inventory control systems, cataloging and pricing for thousands of items, with the result that revenues increased 100% in first year with profit margins of 40%.Demonstrated success in performing work and managing complex projects. Drove continuous improvement of projects and systems through architectural assessments, strategies, and roadmaps. Performed detailed architectural reviews and pitches. Mentored technical resources, ran solution reviews and oversaw implementation quality. Created strategies to counter competitive threats and resolve issues.