Benjamin Mccourt Email & Phone Number

Sacramento, Ca, Us

Mountain View, California, United States

San Francisco Bay Area

Building & managing digital touch programs that helped onboard new users and provide persistent support & help to all customers for UserTesting, a video-first platform where you can see and hear the experiences of real people as they engage with your products, designs, apps, processes, concepts, or brands.- Utilized Pendo to create in-app onboarding used by over 2000 customers with a 75% completion rate- Implemented a self-serve Resource Center- Managed and grew Quick Connect, a one-on-one engagement program, increased enrollments by 97%

San Francisco, California, United States

Elevated UserTesting University’s live educational class experience and created engaging and dynamic video content.- Constructed a studio in UserTesting’s headquarters- Recorded and edited UserTesting’s Foundational Certification, which has achieved over 700 enrollments- Learned the operations and management of scaled programs such as live educational classes, health checks, and support sessions- Facilitated A/V production for All Hands and Leadership Offsite meetings

Granite Bay, California, United States

Coordinated all live video elements for weekend services, student ministries, conferences, and other special events for Bayside Church.- Directed in-house video at a special event for a live audience of 11,000 people- Was regularly responsible for the web and in-house video experience for conferences and services with over 2,000 in attendance- Developed volunteers’ directing and camera operation skills

Granite Bay, California, United States

Maintained live video systems and equipment; directed live video for a variety of events.- Learned the technical skills behind directing live video and camera operation- Directed live video for audiences of over 2,000- Managed volunteer scheduling