Benjamin Mckenna Email & Phone Number

• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.• Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.• Kept detailed records of customer interactions for optimal traceability.• Contacted customers to assess satisfaction and current needs.• Developed and implemented strategies to improve customer retention and loyalty.• Identified and implemented process improvements to maximize efficiency.• Assisted clients in navigating complex financial and legal processes to reduce risks.• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.• Built relationships with customers and community to promote long term business growth.• Consulted with businesses to supply accurate product and service information.• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.• Collaborated with other departments to address customer needs and service requests.• Interpreted financial data to identify trends and opportunities.

I manage the day to day relationship with a large volume client for ATM, Currency Processing and Transportation services for the continental US.

• Controlled costs to keep business operating within budget and increase profits.• Planned and budgeted accurately to provide business with resources needed to operate smoothly.• Streamlined and monitored quality programs to alleviate overdue compliance activities.• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.• Controlled resources and assets for department activities to comply with industry standards and government regulations.• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

• Assessed customer needs then designing custom trips to meet and exceed customer expectations. • Engaged with customers to effectively build rapport and lasting relationships,

Peoria, Illinois, United States

• Assessed customer needs and utilized suggestive selling techniques to drive sales.• Engaged with customers to effectively build rapport and lasting relationships.

Rantoul, Illinois, United States

• Managed property of 228 unity across 19 acres including, 12 direct reports in leasing, maintenance, landscaping, and housekeeping• Completed bidding and procurement for the property, payroll, AR/AP, and accruals for future projects.• Performed background, reference and credit checks as part of screening process of employment and prospective tenants.• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.