Benjamin Mello Email & Phone Number

Dallas/Fort Worth Area

Recruiter -Represented Company at Career Fairs and other college recruiting events-Performed resume critiques for college students -Presented future leaders program and dress for success presentations on college campuses-Conducted 30 minute behavioral based interviews for company -Responsible for recommending qualified candidates for final interviews

Dallas; San Francisco

Member of Innovation Team-Brainstormed ideas with small team of employees to create an Adjuster app for the Ipad to improve workflows-Collaborated with Apple and IBM engineers to transition ideas into designing the app -Participated in weekly phone meetings to discuss the progress and further ideas after initial on site meeting-Completed several rounds of testing for the pilot app to work out defects before countrywide launchMentor -Organized and led coaching sessions with mentee in office -Took mentee on road days to allow shadowing opportunities Adjuster -Handle both bodily injury and property insurance claims including large loss and complex files -Deliver industry leading customer service for insured’s suffering from a loss-Evaluate and negotiate bodily injury settlements-Extended help during several recent Catastrophes handling a large volume of claims in a short period of time-Complete home inspections and prepare estimates for property claims using the most updated Xactanalysis software-Performed as fill in supervisor on several different occasions when help is needed for an extended period of timeAssociate Adjuster -Completed seven week Future Leaders Program training in Lincoln, RI -Received ample training in negotiating, medical bill and record evaluation, and estimate writing

Seekonk, Ma

Marketing -Answered daily customer service emails and phone calls-Created social media promotions and interactive contests for marketing purposes-Assisted with inventory counting and execute and record retail sales (packaging and shipping) -Promoted new products, ideas, and sales for the companyMover -Transported inventory and office equipment to new office -Organized inventory and offices at new location-Assembled and packaged products for large orders

Seekonk, Ma

-Maintained and established positive customer relations -Fielded patient questions by telephone-Organized patient medical charts, scheduled appointments, completed insurance documents and patient paperwork

Rehoboth, Ma

-Initially hired to operate dishwasher and progressed to Bake Master -Managed a team responsible for prepping, cooking, and serving clambakes for various functions-Provided first class customer service to customers enabling advancement to supervisory positions-Developed problem solving and leadership skills while managing large functions