- Embedding and delivering a significant Scenario and Typology Uplift project, resulting in enhanced operational performance and risk mitigation.- Strategically managing technology platforms such as; Quantexa, Suspicious Matter Report Technology and Unusual Activity Report Technology.

- Managed a high-performing team of 100 AML investigators, cultivating an environment of continual learning and excellence.- Pioneered a team of Senior Investigators, specializing in complex investigations, that significantly improved the efficiency and quality of AML investigations.- Delivered the uplift of investigative practices and skills required for generating Suspicious Matter Reports, which played a crucial role in enhancing the bank's compliance with regulatory… Show more - Managed a high-performing team of 100 AML investigators, cultivating an environment of continual learning and excellence.- Pioneered a team of Senior Investigators, specializing in complex investigations, that significantly improved the efficiency and quality of AML investigations.- Delivered the uplift of investigative practices and skills required for generating Suspicious Matter Reports, which played a crucial role in enhancing the bank's compliance with regulatory requirements. - Fostered sound stakeholder relationships across detection teams, second-line risk teams, and customer divisions, facilitating seamless collaboration and operational excellence.- Instituted effective Customer Name Screening and TTR Controls processes, ensuring heightened diligence and risk mitigation. Show less

- Successfully delivered the Active Operations Uplift Project, optimizing performance across various business units.- Led and managed resource and capacity planning, ensuring maximum efficiency and utilization of resources, resulting in increased operational output.

- Led daily operations of a boutique financial brokerage company, improving operational efficiency and service delivery.- Orchestrated the development and rollout of marketing and sales products including a new website and telemarketing campaign, driving business growth.- Established an offshore operations team, embedding new communication and system processes for robust and effective operational systems, leading to a significant improvement in process efficiency.

As the consultant for delivery and enablement it was my role to provide change and enablement support for Product led initiatives delivered into Consumer lending for both onshore and offshore departments. Tasked with building stakeholder networks to work collaboratively to ensure that the consumer lending department operates in an effective manner - including Product Teams, Supplier Governance, Credit & Operational Risk.

As a operations manager for consumer lending my role was to lead large teams that were situated both locally and also offshore who completed the timely verification's of a customer credit application.

As a consultant for NABs operational excellence program my role was to deliver a sustainable operational excellence program, uplifting capability and being a trusted business adviser. Providing coaching and training to teams and team leaders on the fundamentals of active management.

As a team manager for credit approvals, my role was to ensure a customer’s mortgage application is accurately and quickly processed through credit approval to ensure the customer is satisfied and is taken off the market as quickly as possible.

As a team manager for settlement fulfilment, my role was to ensure the timely delivery of all contractual obligations with the Bank of Queensland, to provide end-to-end security document and loan settlement fulfillment and maintain quality post-settlement services to personal and commercial lending customers.