Benjamin Morton Email & Phone Number

Manchester, Gb

Manchester Area, United Kingdom

Manchester

Achievements and responsibilities include the following :

• Closed £2.8 million of business in Year 3 within a new revenue centre.
• Developed the top 20 key accounts of the business.
• Professionalised the sales processes by developing a targeted approach to client acquisition by improved market segmentation.
• Implemented improved professional sales processes by formalising a best practise approach and training fellow account managers.
• Grew sales pipeline in excess of 200% year-on-year
• Generated a GP conversion of 30% with key clients, and a GP conversion of 39% on overall pipeline.
• Exceptional client retention rate of 90% through excellent relationship management and consultative selling.
• Supported improvements in marketing strategy through ongoing feedback from customers and a strong relationship with the key people of the business.
• Trained the sales team in new products

Double Tree By Hilton Manchester Piccadilly

• Head of department for a high performing team of 29 persons, and full 24 hour coverage of the hotel property.
• Responsible for all areas of customer service and feedback received. A track record of using data to come up with innovative solutions to improve the customer experience.
• Trained the team in problem resolution and how to exceed guest expectations. An increase of 3.3% in guest satisfaction YTD was a result that has exceeded expectations.
• Analysed department and managed a re-structure to save payroll and yet maintain results and encourage development of team members.
• Conducted monthly H&S audit of departmental areas
• Drove team engagement to the extent that 87.9% of the team state they are ‘highly engaged’
• Achieved 68.9% in 2018 for the key metric of arrival experience being considered to be exceptional by our hotel guests. The highest results ever recorded on the property.

Sofitel Bangkok Sukhumvit*****

Undertaking the responsibility of training operators within a new-build Sofitel property to provide a better service and conform to Sofitel standards. Duties included:

- Injecting a positive 'can-do' attitude to a department under pressure.
- Undertaking individual assessments of staff to identify strengths and weaknesses.
- Creating training programmes to support staff targets.
- Motivating staff to take responsibility for themselves and help each other to improve.
- Conducting weekly meetings between managers of other departments to identify where
improvements could be made.
- Emphasizing the importance of the Sofitel standard and ensuring it be adhered to at all times.

Le Mas Candille*****, Cannes

Internship within the front office of Le Mas Candille, a well-appointed 5* Relais & Chateaux property.

Nimes

Formation weeks in different departments allowing me to determine where my skills were most suited. Departments included;

- Front Office
- Housekeeping
- Reservations
- Restaurant (both regular and gastronomic)
- Kitchen
- Marketing

Bachelor Of Arts (Ba), Spanish With Russian

Secondary School