Benjamin Morton Email & Phone Number

Gosforth, England, United Kingdom

Sunderland, Tyne And Wear, United Kingdom

Durham, United Kingdom

• Stakeholder management, building good relationships with internal and external customers at all levels within the business to ensure the delivery of high end reporting and agreement on delivery schedules.• Creation of standard operating procedures for each piece of work to ensure consistent and accurate reporting.• Responsible for the end to end design and creation of MI reporting production, including design, report creation, documentation and working with stakeholders to agree a delivery date.• Management and delivery of over 20 reports to the business on a daily basis, ensuring SLAs are adhered to• Involved in the design and creation of automated and manual quality controls incorporated into all MI reporting to detect any errors in the end product before it is published.• Using a range of tools such as SQL, Excel, BEX and Access to extract and interpret data in order to build datasets to customer specification.• Providing management information to a strict 95% service level agreement.• Complete ad-hoc customer requests for complex datasets by having good communication with the customer to interoperate what they need and setting a SLA for delivery.• Responsible for providing MI reporting and being a point of contact to multiple departments such as complaints, executive complaints and high level analysis teams that work to high standard and scrutiny from external governing bodies.• Coaching and development of new staff, including hosting skill classes to pass on knowledge such as VBA and SQL

Durham, United Kingdom

● Deep dive analysis of quality performance across business departments.● Managing and prioritising my time effectively in order achieve maximum results. ● Monitoring and ensuring that compliance is adhered to in accordance with standardised operating procedures. ● Providing feedback and support to ensure that quality performance is maintained and improved where necessary.● Using initiate to identify areas of improvement within the business supported by professional reports.● Responding to queries regarding quality scoring to provide further detailed information for a timely and effective resolution.● Managing and maintaining good record keeping of work using Excel 2003/07● Using extensive knowledge of Excel 2003/07 to extract and collate data and using methods such as pivot tables to analyse the data and build graphs and tables.● Analysing data to identify trends and investigating the root cause and then making recommendations for improvements and solutions back to the business centres.● Taking ownership of new projects and driving things forward by developing new scorecards and providing effective communication on the progress with stakeholders.Liaising with internal management teams on a regular basis in order to provide support Identifying and prioritising tasks of importance.

Newcastle Upon Tyne, United Kingdom