Hired into Data#3 Managed Services business as a Services Transition Manager where I am directly responsible for the success of enterprise service transitions. Successfully delivered transitions for some of the organisation's new customer on-boards, including new service uplifts and whole of service contracts in Airports, State Emergency Services, Universities, Manufacturing, Energy Utilities, Mining and the Pharmaceutical industries. Comfortable inter-operating with project managers, service… Show more Hired into Data#3 Managed Services business as a Services Transition Manager where I am directly responsible for the success of enterprise service transitions. Successfully delivered transitions for some of the organisation's new customer on-boards, including new service uplifts and whole of service contracts in Airports, State Emergency Services, Universities, Manufacturing, Energy Utilities, Mining and the Pharmaceutical industries. Comfortable inter-operating with project managers, service managers, ITIL process leads, engineers and senior management executives. Show less

- Develop and maintain Incident Management resource model- Maintain Incident Management services matrix to highlight growth opportunities and alignment of services to each account- Oversees recruitment and induction process- Identify improvement opportunities based on internal Incident Management Metrics- Supports “Six Sigma” and/or “Lean Six Sigma” improvement initiatives - Responsible for Incident Management financials (includes budget preparation, monthly tracking of… Show more - Develop and maintain Incident Management resource model- Maintain Incident Management services matrix to highlight growth opportunities and alignment of services to each account- Oversees recruitment and induction process- Identify improvement opportunities based on internal Incident Management Metrics- Supports “Six Sigma” and/or “Lean Six Sigma” improvement initiatives - Responsible for Incident Management financials (includes budget preparation, monthly tracking of actual costs vs. budgeted costs, capital expenditure etc)- Supports transition of new business or new services, ensuring services align to organisational strategy- Ensures the Incident Management Service is delivered efficiently to CSC's clients in alignment with the Service catalogue and ITIL methodology- Provide motivation, guidance and mentoring of all staff. Works closely with direct reports in building and developing their skillsets to achieve desired career development Show less

Responsible for the performance of an Incident Management team consisting of 40+ Incident and Major Incident Managers across the Asia Pacific region, delivering contracted ITIL compliant services to some of Australia's premier enterprise clients in the Resource, Manufacturing & Financial Services industries.

Gained Tier1 professional grounding and certifications in all elements of enterprise service delivery in the Incident Management discipline. Well credentialed as an Incident Management subject matter expert. Cross trained in Problem Management and delivered both Incident and Problem Management services to a leading global Financial Services organisation.