Benjamin Nelson Email & Phone Number

Tweed Heads, New South Wales, Australia

Tweed Heads, New South Wales, Australia

Hired into Data#3 Managed Services business as a Services Transition Manager where I am directly responsible for the success of enterprise service transitions. Successfully delivered transitions for some of the organisation's new customer on-boards, including new service uplifts and whole of service contracts in Airports, State Emergency Services.

Macqurie Park, Sydney

- Develop and maintain Incident Management resource model- Maintain Incident Management services matrix to highlight growth opportunities and alignment of services to each account- Oversees recruitment and induction process- Identify improvement opportunities based on internal Incident Management Metrics- Supports “Six Sigma” and/or “Lean Six Sigma”.

Responsible for the performance of an Incident Management team consisting of 40+ Incident and Major Incident Managers across the Asia Pacific region, delivering contracted ITIL compliant services to some of Australia's premier enterprise clients in the Resource, Manufacturing & Financial Services industries.

Gained Tier1 professional grounding and certifications in all elements of enterprise service delivery in the Incident Management discipline. Well credentialed as an Incident Management subject matter expert. Cross trained in Problem Management and delivered both Incident and Problem Management services to a leading global Financial Services organisation.