Benjamin P. Lo Email & Phone Number

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge. Learn more at diligent.com.▪ Delivered +$2M annual net review achieving 350% of target, by leading pre-sale technical discussions from client discovery to product demonstrations and implementation scoping to identify technical and functional requirements that can be met by Diligent's industry-leading GRC platform ▪ Providing technical consulting to support tailored proof of concepts via APIs to support client's ability to navigate the complexities of governance, risk, compliance, audit and ESG that commercial and public sector organizations face in an ever-evolving regulatory landscape ▪ Developing solution delivery models to enhance market differentiators in data analytics, visualization and workflow automation for complex use cases including IT Risk Management, FedRAMP compliance, Audit and AnalyticsDiligent Institute: Cyber Risk & Strategy Certification, Data Analytics

Vancouver, British Columbia, Canada

Driving a customer first focus and disrupting the traditional home security market with the TELUS SmartHome Security and Secure Business service offering through end-to-end ownership of operations and continued transformation of the central monitoring and guard response business delivery models. Responsible for delivering a best-in-class customer experience, ensuring top notch reliability for optimal customer outcomes, and building the underlying technical architecture and business processes to support unprecedented growth.▪ Managed a five-person team responsible for launching a brand new ‘cannot fail’ emergency response operations and guard response within six months of market entry to grow and meet demand of 100K+ customers within the first two years of launch▪ Managed and delivered the complex migration of 40K customers from AlarmForce to TELUS by coordinating wireless network engineers, security SMEs, and multiple cross-functional teams and vendors

Vancouver, Canada Area

Delivering transformational change to the Customer Solutions Delivery (CSD) team across Western Canada through the planning and execution of strategic programs. Responsibility includes development of overall strategy roadmap and program management of major initiatives that form pillars of CSD Transformation.• Used historical and real-time data to drive out operational waste achieving $1.9M annualized recurring OPEX savings • Led program management for technical and non-technical project teams for program consisting of six project teams and 35+ team members to implement operational and technology change for front-line operations

Vancouver, Canada Area

Helping business leaders navigate their companies towards success. Areas of specialization include business transformation, strategy, operation excellence, workshop facilitation and project management.• Rated 4.0/4.0 in Quality of Contribution & Performance in 88% of engagements versus expected national average of 20% • Awarded the BC Marketplace Eminence Award, Clients’ Choice and Community Impact Awards

Manager for direct sales of educational books and software

Commerce, Finance

Activities and Societies: President of UBC Consulting Club

International Baccalaureate

Education record