As a Strategic Vendor Support specialist, I focused on executing quarterly SMART objectives and monitoring business plans through QBRs. I actively engaged with vendors to accelerate our strategic vision, ensuring maximum alignment with channel programs and resources. Additionally, I maintained strong vendor relationships, enabling proactive selling and providing specialized support for commercial vendor queries and upsell opportunities.My main responsibilities included:· Develop and implement SMART Business & Marketing Plans· Conduct successful QBRs for plan monitoring and execution· Foster peer engagement with vendors to accelerate the strategic vision· Ensure accuracy in proactive renewals and identify upsell opportunities· Maintain adherence to minimum margins and maximize protected discounts· Actively manage customer relationships, addressing run rate requirements and renewals· Optimize distributor relationships and align resources for channel programs· Cultivate strong vendor relationships through onsite presence and networking· Provide specialized support for commercial vendor queries and upsell opportunities

As a customer service representative for Copart UK. I was responsible for providing excellent service to customers, including buyers, sellers, and business partners of Copart. This was my first role as a Customer Service Representative, and I believe that it helped me to understand more processes within a business. My main responsibilities include: - Provide the first point of contact for our members and customers - Complete outbound calls to arrange vehicle collections- Receive and manage incoming calls in regard to collections and queries - Responding to customer inquiries and requests within the company SLA- Managing DVLA documentation and returns- Data entry, word processing, filing, copying- Providing top-quality customer service, as proven by my Trust pilot reviews- Completing service requests, such as returning personal items back to policyholders

Working at Cloud Distribution, I enjoyed taking charge of the sales process from prospecting new business to demoing the solution and closing. I worked closely with the marketing team and my manager to create campaigns that generate new revenue both for existing partners and new partners looking to take on a new vendor. My Main Responsibilities Include:- Calling current partners, and introducing them to new vendors within the data space- Build relationships with current and new partners with the intention of increasing revenue- Creating sales campaigns with the marketing team to help increase points of interest- Utilising tools to help achieve targets such as Outreach.io and ZoomInfo- Taking charge of the entire sales process from prospect to close- Demoing the solutions to new and current partners, including training on the solution- Creating QBR reports for the vendors to show how we have done- Help the Partners resolve issues and sales questions related to vendors

As a Channel Account Manager, I had the responsibility of onboarding new partners and helping to increase current partner revenue, while building and maintaining strong relationships. My Main Responsibilities included: - Prepare quotations for partners as well as action these via Salesforce (Including creating accounts and opportunities within Salesforce) - Being the first point of contact for new partners, as well as for basic technical and support questions- Prepare and book meetings between our partners and our Sales Engineers - Keeping in communication with Mid Corporation, Education, and Public Sector teams, ensuring all deals and meetings run smoothly. - Utilizing the tool Outreach to smoothly execute new campaigns that I have created

During my time as an SDR, I started as a Live Chat Representative. My manager noticed my determination to learn and eagerness to progress. I was promptly promoted to a full-time SDR, where I, with the help of my manager, created the 'SDR as a Service' model. My Main Responsibilities included:- Qualify sales leads from chats taken on our website's chat function- Help to answer any customer queries while recognizing any opportunities for cross and up-sell- Create qualified sales opportunities, from calls with clients, aiming for a secondary call/meeting with one of our channel team. - Undertook the outbound calling, helping partners generate new revenue- Worked closely with our partners to create campaigns to sell to current and new customers

Working at the Honesty Bakery gave me my first experience with prospecting and creating quotes and proposals within a competitive environment. My Main Responsibilities included:- Prospecting, qualifying, and acquiring new business by effectively communicating the value of Honesty's products and services- Worked with new and existing clients to identify current and future business- Built and maintained relationships with new and current customers

O2 was my first time selling products to customers. Getting the first-hand experience on how to sell, how to manage and train staff, and how to convey value to customers. Within seven months, management saw my potential and promoted me to Senior Sales. My Main Responsibilities Included:- Store Sales that included Sim Activations, Selling Hardware, Accessories, and Sim Only Deals- Coached New Starters, teaching them how to sell while being GDPR Compliant- Opened and closed the store, Admin, and other management duties- Conduct demonstrations of devices and accessories