Benjamin Perrin Email & Phone Number

Olean, New York, United States

Olean, Ny

Wellsville, Ny

Wellsville, Ny

•Provide cost/pricing, lead time, and master schedule inputs required to build comprehensive client proposals.•Maintain ownership of scope, budget and schedule for assigned projects as well as client communications and meetings.•Monitor and maintain the master project schedule and take point on any corrective actions required to maintain delivery and cost objectives.•Involved in government client purchase order and specification review with a focus on FAR, DFAR, ITAR and export requirements.

Wellsville, Ny

•Maintained ownership of scope, budget, and schedule for assigned projects as well as client communications and meetings.•Monitored and maintained the master project schedule and took point on any corrective actions to maintain delivery and cost objectives.•Participated in the order capture process and elevated barriers to leadership and other stakeholders for assistance in resolution throughout the lifecycle of a project.•Facilitated numerous meetings with internal personnel to maintain alignment during the order execution process.

Coudersport, Pa

•Consulted and advised for program release scopes and end-to-end solutions including business requirements and testing scenarios for each IT operational schedule. •Responsible for reporting regular status updates to senior executives and key project stakeholders via weekly status calls and updated Project Plans.•Supported communications and change management within the organization while identifying areas of process and system improvement driven by data and reporting.•Provided advanced customer care support and acted as an escalation point for customer inquiries.

Coudersport, Pa

•Participated in an effort to develop a new Oracle based application for maintenance ticket tracking and network impact assessment by developing a list of business requirements and performing system testing.•Managed various projects using internal and external customer perspective from initiation through delivery.•Ensured maintenance tickets were accurately submitted with required data to meet compliance and were designed to improve the stability of the network or addition of services and/or network equipment.•Assisted with coordinating and facilitating vendor and carrier maintenance activities to ensure successful execution and completion.

Coudersport, Pa

•Managed all customer communications or escalations pertaining to new orders from submittal through service turn-up. •Communicated order status in a timely manner to customers via conference call, emails, phone calls and in person meetings.•Initiated and tracked the timely and accurate moves, adds, changes and disconnects to customer’s services. •Conducted bill reviews with new and existing customers to ensure invoiced charges were accurate for contracted Transport, IP and Voice based services.

Coudersport, Pa

In this position I was responsible for coordinating regular maintenance and emergency activities affecting the Level 3 network. This included coordinating these activities with customers, local operations, and carrier companies. Work daily collecting, verifying and reviewing customer information & data.

Responsible for manually auditing and transitioning all Enterprise customer account, provisioning and billing information between proprietary operating systems. Handle routine to complex research, data collection, verification, correction, order processing and invoice review.

Bachelors, Science Of Management

Criminal Justice

I was on the Dean's list for both semesters that I attended this Univeristy.

Criminal Justice

I was on the Dean's list for both semesters that I attended this Univeristy.

Criminal Justice

I was on the Dean's list for both semesters that I attended this Univeristy.