Benjamin Phillips Email & Phone Number

Baltimore, Maryland

Process and prioritize in-coming customer phone calls, emails, and job ticket questions and/or requests for service-related assistanceUtilize the trouble ticket system to log all requests and problems/resolutions including documentation of special requests and customizations considered important for future supportMonitor the operational support systems to.

Handle Tier 1 job tickets such as print server refresh, tape back-ups, setup of hardware for new hires, etc.Follow strict security protocol to allow customer access requests inside the data center using specific access control criteriaWhen necessary, enforce security protocols, for example, if a customer requests to remove equipment without prior.