Benjamin Pingleton Email & Phone Number

Indianapolis, Indiana, United States

Design and Implement:Research, design, test, deploy, support, and manage technology solutions for clients. This includes monitoring the performance and status of systems as well as continual improvement.Serve as a technology consultant, in the role of supporting the networks and other technology assets of our customers.Design and validate solutions that align with business needs and best practices.Project Plan:Unite with other teams to understand project requirements and objectives.Collaborate with the Service Manager and Business Development Team to onboard and transition new customers.Maintain accurate records of project progress, changes, and outcomes.Administer Infrastructure:This role involves leading the administration of our customer's computer networks, including servers, networking, and all related components. This position is pivotal in driving infrastructure strategy, overseeing all aspects of management and optimization, performance, security, and reliability, with guidance from the Service Delivery Manager and support from the Service Desk team.

Greenfield, Indiana, United States

- Design, configure, implement, and maintain infrastructure such as: wireless internet, security solutions, intermediate software solutions, and physical server infrastructure- Maintain, configure, test, and monitor physical / virtual server infrastructure, network infrastructure, and end-user computer systems- Research and comprehend new technical solutions- Managing and improving IT systems to solve specific business problems and procedures spanning a range of company functions like data, security, operations, support, and administration.

Greenfield, In

Established network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.Establishes network by evaluating network performance issues including availability, utilization, throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.Secures network by developing network access, monitoring, control, and evaluation; maintaining documentationCreate scripts and packages to aide in software and operating system changes.Work with deployment software to push software through the use of packages.Participated in a 3 week 24/7 on call scheduleMade onsite visits for both Business and Residential customers to troubleshoot anything from normal desktop PC’s, printers, security cameras/DVR’s, wireless connectivity issues, to firewalls, switches, and servers.

225 West Washington St., Indianapolis, In 46204

• Create and manage desktop/laptop images using Microsoft WDS server• Supervise and train desktop support interns• Resolve hardware, software, and network issues.• Create scripts and packages to aide in software and operating system changes.• Work with deployment software to push software through the use of packages.• Work with Active Directory to edit user accounts and move computers • Aide in the management of software deployment servers

225 West Washington St. Indianapolis, In, 46204

• Provide desktop technical support in a Microsoft Windows environment to Simon employees.• Implement software related policies through Active Directory. • Develop system software patches and updates policy for information services.• Resolve hardware, software and network issues.• Identify trends with customer reported incidents and develop reports for employee training.• Team Lead in imaging, customization, and deployment of Windows 7 upgrade to 1,000 systems within Simon Property Group's Home Office. • Work with deployment software to push software through the use of packages.• Creating scripts and packages to aide in software and operating system changes.• Taking Customer Support calls involving issues with Helpdesk support and Point of Sales support.• Resolve, record, track, and document help desk requests

• Aide in gathering information for ongoing medical research projects.• HTML Web Development through the use of Adobe Creative Suite.• Categorization and organization of information related to medical research projects.

Bachelor'S Degree, Computer Systems Networking And Telecommunications

Education record