Benjamin Powell Email and Phone Number
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With a solid background in guiding IT operations and developing mitigation strategies, my role as IT Manager at EverBank has been pivotal in enhancing system security and user support. My journey in IT management spans over a decade, during which I've honed a keen acumen for leading teams in high-pressure environments and steering complex projects to successful completions.My expertise lies in crafting and executing presentations that resonate with stakeholders, ensuring that IT initiatives align with organizational objectives. At EverBank, we've embraced innovative approaches to vulnerability management, fostering a culture of continuous improvement and resilience against emerging cyber threats.
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Vice President Information TechnologyDeutsche BankJacksonville, Fl, Us
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It ManagerEverbank Oct 2017 - Apr 2024 -
Supervisor Enterprise Systems/Data CenterDuval County Public Schools Oct 2015 - Oct 2017• Supervise and train assigned staff, conduct performance appraisals, make employment and discipline recommendations• Assist in defining service level objectives and resources needed• Hold computer analysts accountable for achievement of service level objectives• Create a support environment conducive to meeting and exceeding departmental goals relative to customer satisfaction• Lead teams reengineering and continuous improvement functions to ensure consistent equitable service delivery and• excellent customer satisfaction• Assist in the development, updates and implementation of customer service Operational Plans and Procedures. Reviews,• identifies, and creates new necessary processes to streamline and improve service performance• Monitors, evaluates and analyzes service request statistics and provides weekly, monthly and annual reporting, including, statistical graphs, charts and trend analysis to departmental managers• Assist with the development and implementation of service technologies and productivity tools -
Project ManagerDuval County Public Schools Oct 2011 - Feb 2012Jacksonville, Florida AreaProject manager for windows 7 implementation through out district
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It CoordinatorUhs Aug 2008 - May 2011Facilitate ensure continual flow of work through minimal service disruptions of information services system.Manage the installation of all hardware software system upgrades on the server. Installing, Configuring and managing Windows base operating systems, TCP/IP protocol, printers and applications Lotus Notes, AS400, IBM, spooler, Citrix and MS suites on new or existing workstation for clients. Review any/all third party software programs requested for work stations, identify proper licensure, and provide installation support.Select, install, and maintain appropriate network protocols. Configure workstations, printers, and other peripherals to operate on the network. Set up and install modems and necessary communication software.Establish and maintain procedures for server downtime and disaster planning. Provide basic diagnostic evaluations of workstations on a regular basis, including hard disk space, virus scans, memory checks, etc.Monitor environmental conditions within server room and other pertinent work areas to avoid equipment failure. Monitor all cable connections, drops and panels in the system. Establish policies and procedures for security of remote access to the network and the data contained on it. Ensure compliance with established policies and procedures. Establish policies for workstation use, log ins, restrictions, etc. and identify noncompliance; resolve non-compliance issues in a effective manner. -
School Technology Officer/Helpdesk SupervisorDuval County Public Schools Jan 2001 - Sep 2008• Provides first response for support for all elements of administrative and instructional technology needs throughout the district. • Maintains communication with STO’s regarding project initiatives directly involving systems performance, standard operating procedures, strategic planning of technical deployments and systems availability.• Maintains effective communication as a liaison between School Personnel and Technical department to improve services, provide guidance and direction while resolving operational or procedure conflicts . • Coordinates and schedules district helpdesk services for division staff.• Responsible for the recruitment, professional development, and retention of sufficient numbers of technically proficient staff to ensure a effective technology helpdesk• Assist in defining help desk service level objectives and resources needed. Holds all Helpdesk Analyst accountable for achieving service level objectives.• Creates a support environment conducive to meeting and exceeding departmental goals relative to customer satisfaction scores, phone service standards and service request input. Leads team reengineering and continuous improvement functions to ensure consistent, equitable service delivery and excellent customer satisfaction.• Assist in the development, updates and implementation of customer service Operational Plans and Procedures. Reviews, identifies and creates new necessary processes to streamline and improve Help Desk performance.• Monitors, evaluates, and analyzes call performance and service request statistics and provides weekly, monthly and annual Help Desk reporting, including: statistical graphs, charts and trend analysis to departmental managers.• Assist with the development and implementation of help desk technologies and productivity tools. Participates in and contributes to help desk software configuration and implementation process
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Computer SpecialistDuval County Public Schools Jan 2001 - Feb 2003Installs and configures microcomputer workstations in a LAN/WAN network environmentResponds to escalated trouble-ticket calls on the computer helpdesk, resolves routine problems, and refers the more complicated problems to a higher-level specialistTrains and consults on systems usage including word processing, spreadsheet, e-mail, file transfer, file extract, database, etc. to district employeesPerformed minor configurations of routers
Benjamin Powell Skills
Benjamin Powell Education Details
Frequently Asked Questions about Benjamin Powell
What company does Benjamin Powell work for?
Benjamin Powell works for Deutsche Bank
What is Benjamin Powell's role at the current company?
Benjamin Powell's current role is Vice President Information Technology.
What is Benjamin Powell's email address?
Benjamin Powell's email address is po****@****ols.org
What is Benjamin Powell's direct phone number?
Benjamin Powell's direct phone number is +190496*****
What schools did Benjamin Powell attend?
Benjamin Powell attended University Of West Georgia, University Of Phoenix, University Of North Florida.
What skills is Benjamin Powell known for?
Benjamin Powell has skills like Fiber Optics, Memory, Cabling, Windows Server, Help Desk Support, Productivity Tools, Ibm, Citrix, Drops, Nortel, Windows, Network Cards.
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Benjamin Powell
Product Tech Lead | Mba Candidate At Carnegie Mellon TepperNew York City Metropolitan Area -
Benjamin Powell
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Benjamin Powell
Denver, Co2simon.com, simon.com
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