Benjamin Quick Email & Phone Number

Las Vegas, NV, US

Remote

Maui, Hawaii

Wellsboro, Pennsylvania, United States

Chicago

• Direct a team of 5 leaders and 40+ colleagues
• 65,000 sq. ft. of event space allowing for an array of corporate, leisure, and executive events

Chicago, Illinois

• Oversee 3 F&B Outlets and the Stewarding Department as well as maintain convenience/retail outlet in the lobby
• Lead a team of approximately 45 colleagues and 3 leaders
• Effectively managed Engagement Score increase 17 percentage points over the 4 departments
• Planned and executed Media Lounge private events up to 65 people
• Trained and audited on LQA standards achieving overall F&B Score of 84.5

• Managed 105 union employees and 15 leaders across 7 outlets, driving revenues of $9 million annually of a 540 room hotel 
• Created and implemented F&B’s ”CONNECT” program to increase colleague engagement and recognition. 
• Program Micros for entire property and train on financial procedures and micros operations
• Divisional hiring and training champion; Problem resolution, brand pillars, success matrices and service standards 
• Service culture trainer for new hire orientation
• Guest Satisfaction Task Force member with satisfaction index score growth of 101 points within 12 months

Fairmont Chicago, Millennium Park

• Divisional trainer, maintaining training manuals and teaching operational standards
• Managed 5 outlets concurrently; Aria Restaurant, Aria Bar, Eno Wine Bar, In-Room Dining, and Mini-Bar
• Planned and executed hospitality functions with Banquets, Convention Services, and Catering Departments
• Held accountable for labor variances by performing weekly forecasts impacting schedules and payroll
• Perform managerial duties including scheduling, payroll, annual reviews, and progressive corrective action
• Manage operation in strong union environment ensuring compliance with collective bargaining agreement while maintaining guest satisfaction

Fairmont Pittsburgh

• Assistant Manager, Housekeeping March 2011 – July 2011
• Inspected guest rooms for cleanliness and ensured that guest requests were completed prior to check in
• Updated Uniform program including ordering, fitting, and maintenance
• Performed monthly inventory counts and tracked consumption to effectively forecast and budget
• Assisted in all Rooms departments including Guest Services, Front Office, PBX, and ConciergeAssistant Manager, Habitat Restaurant September 2010 – March 2011
• Planned and executed private events in the restaurant to generate additional revenue