Benjamin R. Email & Phone Number

Cleveland, Oh, Us

Cleveland, Oh, Us

Garfield Hts. Ohio

I specialize in assisting end users with problems while using any of OverDrive's apps, including our award winning free reading app, Libby. My role includes... - Heavy technical troubleshooting of Android & iOS devices - Email based support- JIRA and Salesforce utilization- Strong team focused analytics and processing of issues and new reports - Queue management and assessment*- Training and assisting of new hires - Strong technical writing and editing- Team… Show more I specialize in assisting end users with problems while using any of OverDrive's apps, including our award winning free reading app, Libby. My role includes... - Heavy technical troubleshooting of Android & iOS devices - Email based support- JIRA and Salesforce utilization- Strong team focused analytics and processing of issues and new reports - Queue management and assessment*- Training and assisting of new hires - Strong technical writing and editing- Team focused work and cooperation*- Specialization in Sora and Education systems*- Project and task creation and management* = New roles Show less

Garfield Hts. Ohio

I specialize in assisting end users with problems while using any of OverDrive's apps, including our award winning free reading app, Libby. My role includes... - Heavy technical troubleshooting of Android & iOS devices - Email based support- JIRA and Salesforce utilization- Strong team focused analytics and processing of issues and new reports - Queue management and assessment - Strong technical writing and editing- Team focused work and cooperation

Cleveland/Akron, Ohio Area

Fuzzforge is an art based company founded through my medium of art on many different platforms. Currently, I am focused on creating products and designing clothing, but my company has a strong art and design background.

Cleveland/Akron, Ohio Area

I provide general Technical Support services to several clients. These services include repair, system diagnosis, general how-to questions and even usage training. My general expertise is with consumer electronics but I also assist with other electronic systems including networking, sound systems, and even some household appliances.

Mentor, Ohio

I support end-user issues and help support day-to-day operations from both a software and hardware perspective. This includes:-Supporting in-house software-Basic Database (SQL) Manipulation-End-user connection and communication-Troubleshooting on a hardware to software basis-Tech based Project Creation and Management-VoIP Phone troubleshooting and install-Active Directory manipulation-Heavy troubleshooting in Adobe and CorelDRAW applications

Solon, Ohio

Inbound POS Support technician for XSTORE RETAIL POS (Ver. 7.0-17.0). My job involved the following duties: -Handling inbound calls from client locations -Troubleshooting both physical and software components. -Utilization of specialty ticketing systems (Oracle MOS)-POS UI information/assistance -Customer service skills.-Some remote handling -Assistance in creating documents for solving technical issues -Hardware purchasing and tracking -Very Light SQL… Show more Inbound POS Support technician for XSTORE RETAIL POS (Ver. 7.0-17.0). My job involved the following duties: -Handling inbound calls from client locations -Troubleshooting both physical and software components. -Utilization of specialty ticketing systems (Oracle MOS)-POS UI information/assistance -Customer service skills.-Some remote handling -Assistance in creating documents for solving technical issues -Hardware purchasing and tracking -Very Light SQL manipulation using Oracle systems Show less

Mayfield Heights, Ohio

Assisted customers with purchase decisions along with management operations including hiring, cash management, and training.

Solon, Ohio

Fully repaired/refurbished Consumer Electronics and computer systems while operating a three man team. As well as creates target goals for repair quota, training in repair, and auditing of supplies for the department.

Richmond Heights, Ohio

Retail experience operating in a high traffic environment. High usage of cash management and customer service skills.

Mayfield Heights, Ohio

Client facing for support solutions with Best Buy's Geek Squad while also serving some time within the computer sales department. Handled high customer traffic, solving client solutions while representing the Geek Squad brand, and matched client needs with specific hardware.