- CSAR Education Product Leader- Directed team of 7 instructors to design, develop, implement curriculum for 3000 rescuers/first responders across CO.- Create and teach curriculum for best practice search management, mapping, and other backcountry SAR applicable skills and duties.- Grew education program (course offering and student enrollment) by 200%- Increased instructor and SME pool by 300%- Designed and implemented multiple modalities - small cohort, experiential… Show more - CSAR Education Product Leader- Directed team of 7 instructors to design, develop, implement curriculum for 3000 rescuers/first responders across CO.- Create and teach curriculum for best practice search management, mapping, and other backcountry SAR applicable skills and duties.- Grew education program (course offering and student enrollment) by 200%- Increased instructor and SME pool by 300%- Designed and implemented multiple modalities - small cohort, experiential, self-paced, e-learning, direct instruction, synchronous and asynchronous, collaborative seminar, conference, scenario-based methods to ensure the right learning environment is provided for students.- Implemented testing, reflection, and feedback models to measure student success/ course viability.- Bring together SMEs to create and execute specialized training for Colorado Backcountry SAR.- Combined aspects of Kirkpatrick's Model and 70:20:10 to define, implement and evaluate OKRs and ROIs for all classes. Show less

- Designed and implemented project-based curriculum for students in grades 9-12. Implemented personalized learning plans for students which included individual and whole class real-time and reflective feedback for students to improve skills incrementally and constructively.- Incorporated a variety of learning delivery methods including classroom, virtual instructor-led training, remote learning - synchronous and asynchronous, blended learning content and hands-on, collaborative group-work… Show more - Designed and implemented project-based curriculum for students in grades 9-12. Implemented personalized learning plans for students which included individual and whole class real-time and reflective feedback for students to improve skills incrementally and constructively.- Incorporated a variety of learning delivery methods including classroom, virtual instructor-led training, remote learning - synchronous and asynchronous, blended learning content and hands-on, collaborative group-work as part of curriculum plans to support learner requirements. Show less

Created and implemented curriculum in class with multiple diverse learners including multiple grade levels within a single class.

Oversaw all aspects of Avid 4 Adventure sleep away camp programs in Bailey Colorado for their summer program. Interfaced with multiple teams including medical, facilities, programs/activities, registration, food services.

Managed a client-facing, technical global team of tier 1 and 2 production support engineers and website developers to exceed client response time, website uptime, issue resolution, software (both frontend and backend) viability in SaaS environment.

- Lead multiple teams through multiple acquisitions.- Designed/grew/managed Client Relationship Management team.- Managed teams of 4-13 technical and not technical staff- Managed managers of teams of 7-10 staff.- Onboarded and trained, global client support, t1 and t2 technical staff to exceed client response time, website uptime, issue resolution, software viability in SaaS environment.- Collaborated with SMEs to design and implement content of diverse roles… Show more - Lead multiple teams through multiple acquisitions.- Designed/grew/managed Client Relationship Management team.- Managed teams of 4-13 technical and not technical staff- Managed managers of teams of 7-10 staff.- Onboarded and trained, global client support, t1 and t2 technical staff to exceed client response time, website uptime, issue resolution, software viability in SaaS environment.- Collaborated with SMEs to design and implement content of diverse roles, responsibilities, and subject matter for training and onboarding of new employees.- Training and onboarding in client communication, production escalation, issue management and CRM best practices, roles and responsibilities, cooperate history and culture, proprietary software solutions, monitoring solutions, etc.- Implemented and maintained Knowledge Management solution to onboard and train global staff of 20+ team members and multiple depts.- Measured and managed to KPIs and ROIs for global team enabling efficient production issue resolution for B2B clients and accountability for learning/ growth/ improvement. Show less

- Design, pitch, and implement lead role and team structure multi-data center network operations team overseeing proactive maintenance and troubleshooting of a 3-tiered website hosting platform. - Managed a 24/7 BtoB client support, incident escalation center. - Informed the business on best practice system health monitoring/alerting operations systems.- Manage and train support team executing monitoring uptime and maintenance procedures on fully redundant, “hot, hot, hot”… Show more - Design, pitch, and implement lead role and team structure multi-data center network operations team overseeing proactive maintenance and troubleshooting of a 3-tiered website hosting platform. - Managed a 24/7 BtoB client support, incident escalation center. - Informed the business on best practice system health monitoring/alerting operations systems.- Manage and train support team executing monitoring uptime and maintenance procedures on fully redundant, “hot, hot, hot” multi-environment data center. Show less