Ben W. Email & Phone Number

Louisville, Colorado, United States

Louisville, Colorado, United States

Boulder, Colorado, United States

- CSAR Education Product Leader- Directed team of 7 instructors to design, develop, implement curriculum for 3000 rescuers/first responders across CO.- Create and teach curriculum for best practice search management, mapping, and other backcountry SAR applicable skills and duties.- Grew education program (course offering and student enrollment) by 200%- Increased instructor and SME pool by 300%- Designed and implemented multiple modalities - small cohort, experiential… Show more - CSAR Education Product Leader- Directed team of 7 instructors to design, develop, implement curriculum for 3000 rescuers/first responders across CO.- Create and teach curriculum for best practice search management, mapping, and other backcountry SAR applicable skills and duties.- Grew education program (course offering and student enrollment) by 200%- Increased instructor and SME pool by 300%- Designed and implemented multiple modalities - small cohort, experiential, self-paced, e-learning, direct instruction, synchronous and asynchronous, collaborative seminar, conference, scenario-based methods to ensure the right learning environment is provided for students.- Implemented testing, reflection, and feedback models to measure student success/ course viability.- Bring together SMEs to create and execute specialized training for Colorado Backcountry SAR.- Combined aspects of Kirkpatrick's Model and 70:20:10 to define, implement and evaluate OKRs and ROIs for all classes. Show less

Boulder County, Colorado, United States

Erie, Colorado, United States

- Designed and implemented project-based curriculum for students in grades 9-12. Implemented personalized learning plans for students which included individual and whole class real-time and reflective feedback for students to improve skills incrementally and constructively.- Incorporated a variety of learning delivery methods including classroom, virtual instructor-led training, remote learning - synchronous and asynchronous, blended learning content and hands-on, collaborative group-work… Show more - Designed and implemented project-based curriculum for students in grades 9-12. Implemented personalized learning plans for students which included individual and whole class real-time and reflective feedback for students to improve skills incrementally and constructively.- Incorporated a variety of learning delivery methods including classroom, virtual instructor-led training, remote learning - synchronous and asynchronous, blended learning content and hands-on, collaborative group-work as part of curriculum plans to support learner requirements. Show less

Sheridan, Colorado, United States

Created and implemented curriculum in class with multiple diverse learners including multiple grade levels within a single class.

Boulder Colorado

Oversaw all aspects of Avid 4 Adventure sleep away camp programs in Bailey Colorado for their summer program. Interfaced with multiple teams including medical, facilities, programs/activities, registration, food services.

Boulder Co

Managed a client-facing, technical global team of tier 1 and 2 production support engineers and website developers to exceed client response time, website uptime, issue resolution, software (both frontend and backend) viability in SaaS environment.

Boulder, Colorado, United States

- Lead multiple teams through multiple acquisitions.- Designed/grew/managed Client Relationship Management team.- Managed teams of 4-13 technical and not technical staff- Managed managers of teams of 7-10 staff.- Onboarded and trained, global client support, t1 and t2 technical staff to exceed client response time, website uptime, issue resolution, software viability in SaaS environment.- Collaborated with SMEs to design and implement content of diverse roles… Show more - Lead multiple teams through multiple acquisitions.- Designed/grew/managed Client Relationship Management team.- Managed teams of 4-13 technical and not technical staff- Managed managers of teams of 7-10 staff.- Onboarded and trained, global client support, t1 and t2 technical staff to exceed client response time, website uptime, issue resolution, software viability in SaaS environment.- Collaborated with SMEs to design and implement content of diverse roles, responsibilities, and subject matter for training and onboarding of new employees.- Training and onboarding in client communication, production escalation, issue management and CRM best practices, roles and responsibilities, cooperate history and culture, proprietary software solutions, monitoring solutions, etc.- Implemented and maintained Knowledge Management solution to onboard and train global staff of 20+ team members and multiple depts.- Measured and managed to KPIs and ROIs for global team enabling efficient production issue resolution for B2B clients and accountability for learning/ growth/ improvement. Show less

5718 Central Ave, Boulder Co

- Design, pitch, and implement lead role and team structure multi-data center network operations team overseeing proactive maintenance and troubleshooting of a 3-tiered website hosting platform. - Managed a 24/7 BtoB client support, incident escalation center. - Informed the business on best practice system health monitoring/alerting operations systems.- Manage and train support team executing monitoring uptime and maintenance procedures on fully redundant, “hot, hot, hot”… Show more - Design, pitch, and implement lead role and team structure multi-data center network operations team overseeing proactive maintenance and troubleshooting of a 3-tiered website hosting platform. - Managed a 24/7 BtoB client support, incident escalation center. - Informed the business on best practice system health monitoring/alerting operations systems.- Manage and train support team executing monitoring uptime and maintenance procedures on fully redundant, “hot, hot, hot” multi-environment data center. Show less

Master Of Education - Curriculum Building, Secondary Education And Curriculum Building

Bachelor Of Arts And Sciences, English/Literature