Benjamin Ruben Email & Phone Number

Laie, Hawaii, United States

Assists manager in supervising and coordinating activities of assigned restaurant personnel to ensure guest comfort and service standards.Maintain and oversee the safety of guests and employees.Guides the resolution of routine situations. Creates permanent solutions to guest complaints.Assists manager by providing leadership to and reviews the work of assigned employees. Exemplifies leadership through personal presence including, but not limited to, poise, posture, grooming, etc., and through all other forms of communication, spoken and unspoken.Follows and ensures adherence to established standards, policies, and procedures. Ensures a safe and O.S.H.A qualified environment.Holds/attends daily coordination/information meetings with lead employees and all scheduled department, division, and company-wide meetings and training sessions.

Laie, Hawaii, United States

Maintain accurate and confidential records of approximately 180 students while abiding by FERPA regulationsParticipate in enhancing and improving the Center’s servicesInteract with visitors and team membersConduct workshops and teach approximately 14 students study skills, note-taking skills, and test-taking strategiesAssess approximately 5-6 students' progress throughout tutoring sessions

Laie, Hawaii, United States

EIL - English as an International LanguageProvided advice, support, and knowledge to new EIL students to assist them in adjusting to university life and processes, increasing students' satisfaction, with their university experience, and achieving academic success.Conducted 30-minute weekly sessions with an average of 18-19 international freshmen students per semesterOffered practical, personalized support to an average of 18-19 international freshmen students through listening, communicating, etcDirected and attend weekly training sessions with other EIL Mentors each semester

Laie, Hawaii, United States

Served 300 guests in a day for 5 days a week. Maintained the standards of the PCC Values and that required of a world-class Luau.Answered guests' queries and maintained/exceeded guest experience and satisfaction.

Suva, Central, Fiji

Conducted surveys in more than 89 schools and interviews with more than 500+ individuals spanning a distance of 24,000km. The data collection that took place was done in collaboration with the University of Sunshine Coast and the Fiji Agriculture Organisation. The surveys conducted provided valuable information regarding food systems mapping across Fiji.

Suva, Central, Fiji

Represented Lufthansa Airlines in handling customer inquiries and complaints within Mindpearl and client guidelines.Identified customer needs, sold additional products/services and other personalized services in line with quality and training directives.Achieved a Certificate of Training for Induction for Lufthansa Airlines.Dealt with Customer Complaints within Mindpearl and client guidelines.

Durban, Kwazulu-Natal, South Africa

Facilitated improvement of family relations and communication, literacy, and family health and taught financial management for 2 yearsHelped people to break addictions to caffeine, alcohol, and drugs for 2 years through goal-setting and behavioral interventions Collaborated with 13 different missionaries in 2 years in over 6 different cities/towns in the Kwa-Zulu-Natal

Central, Fiji

Handled Inbound and Outbound Customer Enquiries Utilizing Available Contact Centre Systems and Programs.Identified Customer Needs, Up – Selling Additional Products/Services and other Personalized Services in Line with Quality and Training Directives.Completed Administrative Tasks relating to Servicing and Resolving Customer Requests.Dealt with Customer Complaints within Mindpearl and client guidelines.