Benjamin Sanchez Email & Phone Number

West Allis, Wisconsin, United States

As a Director of Operations, I elevated $6M in revenue by leading operations for a family-owned temporary staffing agency delivering personnel to all major sporting events/hotels and multiple other Milwaukee area-based locations in the hospitality industry. Oversee a single location, managing client relationships, sales, and recruiters. Furthermore, I spearhead back-office functions, including payroll, taxes, accounts receivable, and accounts payable for a staff of 784. Moreover, I utilize proprietary software and develop custom solutions to streamline operations and maximize efficiency.• Spearheaded strategic initiatives that led to a 46% surge in sales within two years, positioning Redi Help as a key player in Milwaukee’s staffing sector. By identifying emerging market trends and capitalizing on untapped opportunities, I developed and executed a comprehensive sales strategy that included targeted marketing campaigns, enhanced client engagement, and optimized service offerings.• Revolutionized back-office operations, including payroll, taxes, accounts receivable, and payable, by implementing a proprietary software system. This transformation enhanced efficiency and staffing capabilities for a team of 784 by automating manual processes, reducing errors, and enabling real-time data access.• Navigated the challenges of the pandemic by diversifying into healthcare staffing, securing profitable contracts with local hospitals, and ensuring the company's resilience and growth during a period of unprecedented industry turmoil. By swiftly adapting to the evolving needs of the healthcare sector, I facilitated the transition of our services to meet critical demands, ensuring continuous revenue streams and operational stability.

Carlsbad, California, United States

In this role, I initiated and led operations for The Stag and Lion, an English pub and restaurant known for its unique brand and strong community engagement. Furthermore, I planned all operational facets from remodeling to menu creation and distributor relations, propelling the establishment to achieve $3M in annual revenue and manage a team of 35 professionals.• Cultivated a beloved brand within the Carlsbad community, engaging in extensive outreach and supporting local schools and city initiatives, fostering a strong local following. By actively participating in community events, sponsoring local sports teams, and collaborating with educational programs, I strengthened the brand’s presence and built lasting relationships with residents.• Diversified revenue streams by introducing business event planning, including Christmas parties, which enhanced community engagement and contributed significantly to revenue. By identifying a gap in the market for professionally organized business events, I expanded our service offerings to include comprehensive event planning.• Revolutionized operations by programming and optimizing the Point of Service (POS) system, significantly improving service efficiency and customer satisfaction. I enhanced operational efficiency and accuracy by customizing the POS system to streamline transaction processes, inventory management, and data analysis.

La Jolla Shores, California, United States

As a Food & Beverage Manager, I managed comprehensive food and beverage operations across two prestigious Hilton locations, driving exceptional growth and operational excellence. Furthermore, I oversaw a diverse team of 50, overseeing inventory, menu creation, staffing, and P&L for food and beverage sales ranging from $2M to $3M, ultimately contributing to overall hotel food sales of $6M.• Awarded New Manager of the Year for pioneering initiatives that significantly improved labor costs and profitability, enhancing overall margins by approximately 45%. By conducting thorough labor cost analyses and implementing efficient scheduling practices, I optimized workforce deployment and reduced overtime expenses.• Developed a lucrative partnership with Starbucks to introduce a quick coffee service in the lobby, generating $350K in annual revenue and markedly improving guest satisfaction by 30%. By identifying the demand for premium coffee options among guests, I negotiated a partnership with Starbucks, overseeing the setup and integration of the quick service outlet.