Benjamin Saunders Email & Phone Number

London Area, United Kingdom

Paris, Île-De-France, France

• Oversee daily hotel operations including Rooms and Food & Beverage • Acting manager in absence of Executive Office• Coordinating all VIP arrivals and departures ensuring proper handling of guest care• Managing other guest interactions and any complaints at the highest level • Bridge Manager between Front Office and Guest Relations• Responsible for in-house laundry department• Responsible for outsourced Housekeeping department’s finance and accounting Key… Show more • Oversee daily hotel operations including Rooms and Food & Beverage • Acting manager in absence of Executive Office• Coordinating all VIP arrivals and departures ensuring proper handling of guest care• Managing other guest interactions and any complaints at the highest level • Bridge Manager between Front Office and Guest Relations• Responsible for in-house laundry department• Responsible for outsourced Housekeeping department’s finance and accounting Key Achievements• Created key monthly upselling target programme for employees resulting in Park Hyatt Paris being ranked 2nd upselling Hyatt property in EMEA, and 1st in France• Launched new loyalty guest ambassador programme (be my guest) and tracking of long-stay guests, implemented international guest handling training, and created guest complaint handling SOP’s resulting in Park Hyatt Paris ranked 1st Hyatt Hotel in France in check-in score and 8th worldwide Park Hyatt in Customer Service • Coached and trained staff in new SOP’s and brand standards allowing Park Hyatt Paris to become 1st World of Hyatt enrollment property in France• Redefined departmental cost control and designed accounting format for housekeeping financing Show less

Paris, Île-De-France, France

Management Training Program in Rooms Division. Fast track into first line management positions with Hyatt.• Fast-track management program into first-line leadership position• First Trimester included discovery of Front Office and Guest Relations• Second Trimester covered Front Office – managing AM and PM shifts; and Housekeeping – responsible for room attendants scheduling, room inspections, and cleanliness brand standards of Park Hyatt (incl. 12 points room inspections by… Show more Management Training Program in Rooms Division. Fast track into first line management positions with Hyatt.• Fast-track management program into first-line leadership position• First Trimester included discovery of Front Office and Guest Relations• Second Trimester covered Front Office – managing AM and PM shifts; and Housekeeping – responsible for room attendants scheduling, room inspections, and cleanliness brand standards of Park Hyatt (incl. 12 points room inspections by Hyatt)• Third Trimester involved an extended period as Night Manager; responsible for all hotel operations, handling night auditing, and hotel safety and security Show less

Perth, Western Australia, Australia

• Management intern in Front Office, responsible for all Front Desk duties and Concierge desk supervising• Project Leader in Guest Voice and inter-department incentive competition

Netherlands

• Responsible for all Front Office operations and the working students• Security and Safety of Skotel student residents• Manager on duty for School hotel, (Skotel), and Hotelschool during shift

The Hague, South Holland, Netherlands

Responsible for banqueting of official Embassy ceremonies and events in The Hague.Organising and planning of food and beverages arrangements, setting up venue and coordinating with Embassy staff.

Ho Chi Minh City, Vietnam

Located within the heart of District 1 in Ho Chi Minh, Vietnam• Main duties included checking-in, checking-out, handling guest complaints, guest services, and managing daily front desk operations• Special events Winter ’19 team member

Santiago, Santiago Metropolitan, Chile

Responsible for translating and redesigning the mobile app. Working on three different start-up projects all members of the Start Up Chile program in 2016.Main duties included translating user interface in French, English and German, as well as user testing and screening.

Sofia, Sofia City, Bulgaria

Responsible for all Breakfast and Room service operations across a 300 hotel room property.

Bachelor Of Hospitality Management And Business Administration, Business Administration And Hotel Management, Graduated With Honours

Strongest courses included Exploring and Structuring a hospitality concept, Managing an Outlet, Making Financial Decisions, Quality.

Baccalauréat

Followed French Baccalaureat system for 11 years with Macro and Micro Economic and Sociology specialisation in the last two years.