My passion is training others to exceed their own expectations. As the Field Training Manager of all employees in the Central Ohio, and Dayton areas, I enjoy preparing our future leaders in Sales, and leadership techniques. During my career here, I have established models and reinforced an outstanding Branded Customer Experience (customer service) through proper engagement and selling techniques in order to achieve or exceed financial goals set for the store. I must actively seek information to understand customers' circumstances, expectations and needs. This helps us to ensure our customers leave satisfied, and remember their experience. This cultivates their desire to return continuously. I train and coach my team on how to use product information and available resources to educate customers and assist them in making product selections that are right for them. To exceed expectations, we practice habits that help us deliver friendly and prompt service to minimize customer wait time and maximize availability.One of my main goals, is to promote customer growth, and sales revenue by creating and maintaining internal/external community outreach relationships within the local community. This ensures continual growth of customer traffic, and therefore income to the store.In order to cultivate new leaders, I focus on building and developing a succession plan, tailored for each one of my team members. I must also prepare and deliver performance reviews; create goals and implement learning plans to develop them in a timely manner.I control costs by managing expenses and payroll within our established budgets. My team also executes and maintains operational, promotional and visual/merchandising standards and initiatives, ensuring that our brand and company are well represented.I am charged with the protection of company assets and resources, as well as maintaining inventory accuracy.

My career here was mainly commission sales driven in the beginning. I grew in this company very quickly as I was continuously in the top 5% of sales associates, and store managers. I was offered my own store within the same year I was hired, due to my rapid growth within the company.I was able to triple customer traffic within twelve months at my new location, which was not an easy task as this store was not located in a very affluent area. I did this by focusing on each individual's specific needs. I would only sell them what I knew was best for their goals, not only what was best for profit margins. This cultivates an environment of trust, which motivates customers to bring their business partners, family, and friends.The success of my team lead to a rare promotion to one of the few Senior Store Manager (SSM) roles. This is where I took over my own territory of store locations, reaching from Columbus, through Gahanna, and up to Delaware. My team consisted of 8 stores, and 30 employees. In addition to supporting my territory, I was also responsible for training our best sales associates in preparation for taking over their own store.Multitasking was the name of the game in this position. I was charged with building a successful team at each location, and maintaining each stores sales goals, and inventory accuracy. I was responsible for each store adhering to all company policies and procedures, so I would preform regular financial and inventory audits, as well as consistent inspections. I continued to grow as a leader until I was invited to be a part of the SSM team that would launch the opening of new stores and drive customer traffic to it's new location. I successfully launched four new stores within the four years of my career, in addition to my duties and responsibilities to my other eight stores.