Benjamin S.

Benjamin S. Email and Phone Number

Detail-oriented professional focused on customer satisfaction, process improvement, and maintaining quality. @ Tops Markets
buffalo, new york, united states
Benjamin S.'s Location
Syracuse, New York, United States, United States
Benjamin S.'s Contact Details

Benjamin S. work email

Benjamin S. personal email

n/a
About Benjamin S.

Creative professional who enjoys helping people, keeping things organized, and looking for more effective ways to do things. Detail-oriented, with a focus on customer satisfaction and cross-team coordination. Excited to explore new opportunities; to use and further develop my skills to facilitate people accomplishing goals they’re passionate about.

Benjamin S.'s Current Company Details
Tops Markets

Tops Markets

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Detail-oriented professional focused on customer satisfaction, process improvement, and maintaining quality.
buffalo, new york, united states
Website:
topsmarkets.com
Employees:
2850
Benjamin S. Work Experience Details
  • Tops Markets
    Deli Associate
    Tops Markets Aug 2023 - Present
    Dewitt, New York, United States
    Sliced and packaged deli meats and cheeses. Prepared and cooked chickens in rotisserie oven. Fried chicken and fish for customers. Prepared subs, sandwiches, and wraps. Washed and cleaned dishes, slicers, fryers, rotisserie oven, surfaces, and floors.- Organized, updated, and created new product code sheets, reducing product lookup from 10 to 4 double-sided pages, facilitating faster preparation of product for the store and customers.- Printed signs and closing procedures for deli department.
  • Tops Markets
    Cashier
    Tops Markets Oct 2022 - Nov 2023
    Dewitt, New York, United States
    Rung out customers while maintaining accuracy and providing excellent customer service. Trained new associates on cashier terminal and best practices.
  • Tops Markets
    Deli Associate
    Tops Markets Aug 2022 - Oct 2022
    Dewitt, New York, United States
    Sliced and packaged deli meats and cheeses. Prepared and cooked chickens in rotisserie oven. Fried chicken and fish for customers. Prepared subs, sandwiches, and wraps. Washed and cleaned dishes, slicers, fryers, rotisserie oven, surfaces, and floors.- Organized, updated, and created new product code sheets, reducing product lookup from 10 to 4 double-sided pages, facilitating faster preparation of product for the store and customers.- Printed signs and closing procedures for deli department.
  • The Home Depot
    Specialty Services Associate, Curbside
    The Home Depot Aug 2020 - Jul 2021
    East Syracuse, New York, United States
    Single full-time curbside associate, and point-person responsible for releasing and delivering curbside orders (as many as 20+ in a row), while observing COVID precautions to keep customers safe. Assisted customers with in-store pickup. Helped customers find products, and connected them with appropriate department associates when more help was needed. Coordinated with other departments as necessary. - Worked with management to improve store-wide order handling, reducing average curbside delivery time from 15+ minutes to 5-10, or less. Small orders were typically instant. - Coordinated with fulfillment, receiving, lumber, and lot attendants on large / heavy orders needing special handling or forklifts. - Verified high volume of special orders being sent up from receiving daily, staged them in sensible locations (while checking for missing product / partial status / damage), resulting in a significant reduction in customers receiving damaged or partial orders. - Checked order shelves for orders that were incompletely released or incorrectly staged, resulting in increased satisfaction, reduced customer wait time, and decreased incidence of partial order pickup. - Designed a "Hand-Tag Order" sheet to track orders unable to be staged in the system, saving 15-45+ minutes per averted problem order, and saved customers repeat trips. - Taught self and others how to use legacy order app to coax last stage location / order details for “completed orders” where customers hadn't received everything, saving 15-45+ minutes per averted problem order, and saved customers repeat trips. - Kept racetrack in front of service desk clear of customer returns, and helped departments on reshop. - Trained associates on curbside and order fulfillment responsibilities and best practices. - Worked with fulfillment on complex, high priority orders when short-staffed. 2 “Associate of the Month” awards (September, January), 10 Homer awards (Gold Level), 2 wage increases.
  • The Home Depot
    Order Fulfillment Associate, Curbside
    The Home Depot Jun 2020 - Aug 2020
    East Syracuse, New York, United States
    One of a group of part-time associates tasked with delivering curbside orders to customers during the COVID pandemic, and filling orders. Coordinated with curbside and other associates to deliver orders in a fast-paced, asymmetric environment where orders are staged in many locations around the store, while alpha/beta testing curbside delivery system in a live environment. - Worked with receiving, specialty services, order fulfillment, lumber, and management to deliver complex orders or palletized orders in overheads. - Filled regular online orders, and verified / staged special order products coming in from receiving. - Helped lot attendants retrieve carts and load product into customer vehicles.
  • New Classic Press
    Author / Artist / App Developer
    New Classic Press Oct 2005 - Jun 2020
    Syracuse, Ny
    Compiled, documented, and developed ideas to turn into screenplays. Edited, revised, and improved on previous drafts. - Developed numerous story ideas to potentially turn into screenplays. - Wrote two feature length screenplays and part of a third in the trilogy. Submitted scripts to screenwriting competitions. - Released novelization of the first screenplay, worked on converting other scripts. - Planned to create 3D animated films of screenplays, and other art. - Began planning unrelated mobile puzzle game. Developed game mechanics and worked on art / layout.
  • Ebay / Amazon
    Independent Seller
    Ebay / Amazon Oct 2005 - Dec 2013
    Syracuse, Ny
    Verified positive product reviews prior to reselling any item. Researched products in the technology sector to stay informed on their potential for resale. Maintained prompt communications and resolution of any issues encountered. ‒ Positively resolved every transaction to ensure the customer was satisfied, maintaining a 100% feedback rating over 8 years. ‒ Analyzed multiple shipping carriers and methods to find the lowest price while maintaining speed and quality of shipment.
  • Hobart And William Smith Colleges
    Computer Lab Monitor
    Hobart And William Smith Colleges Sep 2005 - Dec 2005
    Geneva, Ny
    Oversaw main library computer lab and auxiliary labs with over 60 computers and 10 printers. Reported usage statistics back to IT for analysis. Coordinated with IT for maintenance and repair of lab equipment and computers.‒ Prepared and organized lab setups for professors.‒ Assisted Students with technical questions and computer-related issues.
  • Hobart And William Smith Colleges
    Assistant It Technician
    Hobart And William Smith Colleges Feb 2004 - Dec 2004
    Geneva, Ny
    Inspected, analyzed, optimized, and repaired student and faculty computers. Provided cost, time estimates for repairing and optimizing computers.- Repaired computers while keeping detailed documentation of all work.- Occasionally went on-site to assist faculty with setup, configuration, and repair of computers and related hardware.- Provided phone support for the campus community.
  • Hobart And William Smith Colleges
    Summer Research Intern
    Hobart And William Smith Colleges May 2004 - Aug 2004
    Geneva, Ny
    Worked closely with professor improving software to analyze experimental data from LIGO (Laser Interferometer Gravitational Wave Observatory in Washington) for bicoherence.- Worked on porting LIGO tools to Linux and Mac OSX in order to run software locally. Previously, the software needed to call home and interface with the main observatory in order to run. Functional cloud computing was still a decade away.- Researched the three base packages (root, hosa, and ligotools) to understand and make changes to the data monitor.- Fixed bugs, run commands, worked on timer, and modified output format to allow compiling image sequences into movies for later analysis.
  • Hobart And William Smith Colleges
    Computer Science Tutor
    Hobart And William Smith Colleges Feb 2004 - Apr 2004
    Geneva, New York, United States
    Met with student to reinforce lessons and explain technical concepts. - Taught student programming languages and logic. Explained computer structures and processes. - Demonstrated logic proofs and rules to aid students’ comprehension. - Compared xTurtle, Assembly, Python, and vPython languages to logical scenarios to explain concepts.
  • Petit Branch Library
    Library Page
    Petit Branch Library Jan 1999 - Jan 2001
    Syracuse, New York, United States
    Sorted, organized, and shelved books, media, and reference cards according to library standard sorting methods.- Provided computer and printer assistance to patrons.- Helped with kids' Book Club program, discussing books and suggesting further reading.- Assisted patrons checking out and returning materials, as well as placing holds.

Benjamin S. Education Details

Frequently Asked Questions about Benjamin S.

What company does Benjamin S. work for?

Benjamin S. works for Tops Markets

What is Benjamin S.'s role at the current company?

Benjamin S.'s current role is Detail-oriented professional focused on customer satisfaction, process improvement, and maintaining quality..

What is Benjamin S.'s email address?

Benjamin S.'s email address is be****@****gkf.com

What schools did Benjamin S. attend?

Benjamin S. attended Hobart And William Smith Colleges, William Nottingham High School.

Who are Benjamin S.'s colleagues?

Benjamin S.'s colleagues are Mandi Scagnelli, Kevin Kippley, Nicole Kowalenko, Kyle Mcpherson, Bruce Vredenburg, Rahma Noor, Rachael Farrell.

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