With a Bachelor's degree in Registered Nursing from York University, my career path took an innovative turn towards technology and client services. At Globe Life, my primary role involved expanding the client base and ensuring high satisfaction rates through personalized insurance solutions. Successfully increasing our clientele by 20%, I demonstrated my prowess in customer relationship management and lead generation.My tenure as an IT Support Technician at G&S Computer Services refined my technical troubleshooting skills, where I provided stellar remote assistance and empowered clients through knowledge base articles and instructional materials. Our team's collaborative efforts were instrumental in resolving complex technical challenges, underscoring my ability to work effectively with others to achieve common goals. My focus remains on leveraging my diverse skill set to drive customer success and operational excellence.