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Benjamin Craig Email & Phone Number
IT Customer Experience Strategy Lead
at
DePaul University
1 work email found
@depaul.edu
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
IT Customer Experience Strategy Lead
Location
Park Ridge, Illinois, United States
Who is Benjamin Craig? Overview
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Quick answer
Benjamin Craig is listed as IT Customer Experience Strategy Lead at DePaul University, based in Park Ridge, Illinois, United States. AeroLeads shows a work email signal at depaul.edu and a matched LinkedIn profile for Benjamin Craig.
Benjamin Craig previously worked as Digital Design and Communication at Depaul University and Web and Content Editor at Depaul University. Benjamin Craig holds Master'S Degree, Journalism from Depaul University.
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Email format at DePaul University
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{first_initial}{last}@depaul.edu
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Profile bio
About Benjamin Craig
My primary role is to enhance the experience of users, fulfillers, and administrators after the implementation of service management systems like ServiceNow. It's nice to get a shiny new system. Many talented technical people work on the development and integration of these large systems into a company or institution, but sometimes there isn't a lot of thought given to the non-technical end user and how they are going to use this system. People generally resist learning new technology. Most are very busy. If they don't want to take the time to learn a new system, they will get frustrated with it. Before you know it, the opinion of that shiny new system isn't so great around the organization.That's exactly where I help. I work with users and fulfillers of service management systems like ServiceNow to make their experience better. I help fulfillers utilize tables, reports, and dashboards. I work to build a robust, video-heavy knowledge resource, and also design service portals from the top down. I also create comprehensive communication plans to broadcast changes and features. I consider myself a vital component in the implementation of these large and robust systems.
Listed skills include Web Design, Graphic Design, Creative Writing, Adobe Creative Suite, and 19 others.
Current workplace
Benjamin Craig's current company
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6 roles
Benjamin Craig work experience
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It Customer Experience Strategy Lead
CurrentThis position is part of the Information Services IT Project Management Office. Within the IT PMO, we see the role of IT Customer Strategy Lead as a key change management agent who works on all technology projects that have an impact on our user community. The IT Customer Experience Strategy Lead, will be responsible for defining and implementing a customer-centric strategy for all IT-related services and interactions. This role is critical to the smooth rollout of technology related projects that impact our students, faculty and staff and ensures a seamless and positive experience for both internal and external users, driving satisfaction, clarity, and efficient resolution of IT-related issues.Execute the design plans and build the change management material specific to each project.Assist the IT PMO in creating project reports and dashboards that will inform project plans, timeline and priorities. Also assist various areas within IS to create reports and dashboards that contribute toward IS initiatives and strategies. This will require utilizing data analytics and visualization to assess IT performance and make data driven recommendations for improvements. Create and disseminate a variety of strategic communication materials related to overall IT technology use and changes at the institution.
Mar 2024 - Present
Digital Design And Communication
CurrentWork in the IT PMO office. User experience, data visualization, visual design, reporting, and administration of ServiceNow. Experienced with Salesforce Marketing Cloud, Sharepoint CMS, Power BI. I also create content (video, trainings, articles, web pages) for technology-related topics. Well versed in Adobe Creative Cloud, Microsoft 365, and data visualization tools. I spend a lot of time making systems like ServiceNow more user-friendly on the front end (knowledge bases, portal designs) and the back end (custom dashboards, reporting tools).
Sep 2019 - Present
Web And Content Editor
Depaul University
I develop a wide array of communication material for the Office of Human Resources. I write about a broad range of topics from more technical and informative material (Compensation and Employee Relations) to informal content (social media, blog articles and entertaining presentations) designed to encourage engagement. Engagement is my job, and I enjoy it! The web and content editor position with DePaul HR is an ideal fit. The diverse job requirements accentuate my talents as a storyteller, visual designer and photographer. I have also created a robust photography database for the department. I particularly enjoy working with my fellow DePaul HR team members. My broad skill set lends itself to collaboration. I also work regularly with content management systems like Sharepoint.Many institutions have engaging messages that just need the right multimedia/content creator to help express these messages. This is my job at DePaul!
Apr 2016 - Sep 2019
Graphic And Web Designer
Buzz Media House
Self-employed web designer. I designed and launched websites. I developed content including text, photography, graphic and video content. I worked primarily with Wordpress to create a variety of designs tailored to the specific needs of each client.
Jan 2008 - Apr 2014
Rj Grunts
Sep 2005 - Jan 2013
2 education records
Benjamin Craig education
Master'S Degree, Journalism
Bachelor Of Science (Bs), Management Information Systems, General
FAQ
Frequently asked questions about Benjamin Craig
Quick answers generated from the profile data available on this page.
What company does Benjamin Craig work for?
Benjamin Craig works for DePaul University.
What is Benjamin Craig's role at DePaul University?
Benjamin Craig is listed as IT Customer Experience Strategy Lead at DePaul University.
What is Benjamin Craig's email address?
AeroLeads has found 1 work email signal at @depaul.edu for Benjamin Craig at DePaul University.
Where is Benjamin Craig based?
Benjamin Craig is based in Park Ridge, Illinois, United States while working with DePaul University.
What companies has Benjamin Craig worked for?
Benjamin Craig has worked for Depaul University, Buzz Media House, and Lettuce Entertain You Restaurants.
How can I contact Benjamin Craig?
You can use AeroLeads to view verified contact signals for Benjamin Craig at DePaul University, including work email, phone, and LinkedIn data when available.
What schools did Benjamin Craig attend?
Benjamin Craig holds Master'S Degree, Journalism from Depaul University.
What skills is Benjamin Craig known for?
Benjamin Craig is listed with skills including Web Design, Graphic Design, Creative Writing, Adobe Creative Suite, Social Media Marketing, Web Development, Digital Photography, and Journalism.
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