Benjamin Smith Email & Phone Number

Saint Paul, Mn, Us

Eden Prairie, Minnesota, United States

Remote

Oversee and manage our divisions Continuity of Operations Plan (COOP) and Business Impact Analysis (BIA) PlansWork with our divisions supervisors and management staff on ways to enhance our onboarding process.Guide Technical Support Liaison staff on my team.Oversee all Office & Admin functions, processes, and documentation. Main back up for division master payroll.

Mnit @ Dhs

Application Support for MN-ITS Provider Enrollment.

Department Of Human Services - Remote

Oversee Department of Human Services 460+ Vehicle Fleet Oversee 6 Office Admin Specialist Senior staff that are throughout the StateWork with Department of Administration & MMB

Eden Prairie, Minnesota, United States

Inver Grove Heights, Minnesota, United States

Verify Student Paper work Organize, review, and file paperwork for secure recordkeepingStreamlined office operations

Kept high average of performance evaluations.Organized meetings for executives and coordinatedavailability of conference rooms for participants.Analyzed and solved multi-faceted problems thateffected executive leaders and business initiatives.Determined patient financial needs and referredeligible patients to proper county, state or federalagencies to obtain financial assistance.Identified insurance payment sources and listedpayers in proper sequence to establish chain ofpayment.Received patient deductibles and co-pay amountsand discussed options to satisfy remainder of patientfinancial obligations.Obtained patient's insurance information anddetermined eligibility for benefits for specific servicesrendered.Resolved patient financial problems with guidancefrom documented guidelines and procedures.Performed patient scheduling and registrationfunctions to serve as initial contact point for medicaloffice visits.Facilitated communication between patients andvarious departments and staff.Applied administrative knowledge and courtesy toexplain procedures and services to patients.Organized patient records and database tofacilitate information storage and retrieval.Contributed to reduction of accounts receivables byadhering to predetermined policies and proceduresto recover amounts due from patients.Collected and entered patient demographic andinsurance data into computer database to establishpatient's medical record.

Red Wing, Minnesota, United States

Supported students throughout service period tohandle technical issues with access, performance orother areas.Onboarded students to online learning platform andtrained on basic use.Served diverse student needs by collaboratingclosely with academics, sales and supportpersonnel.Answered student inquiries in-person, by telephoneand through email.Helped students complete education-related formsand paperwork for special internships, work studyprograms and career-specific licenses.Handled administrative work associated with classpreparedness and enrollment processing.Managed data entry of student information andmaintained updated records.Helped coordinate materials for classes and officeteams.

Red Wing, Minnesota, United States

Broke down and evaluated user problems, using testscripts, personal expertise and probing questions.Patched software and installed new versions toeliminate security problems and protect data.Provided Tier 1 IT support to non-technical internalusers through desk side support services.Developed and tested new product offerings priorto release to assist development team in bugidentification.Activated accounts for clients interested in newservices.Documented support interactions for futurereference.Installed, modified and repaired software andhardware to resolve technical issues.Followed up with clients to verify optimal customersatisfaction following support engagement andproblem resolution.Suggested software and hardware modifications toreduce lag time and improve overall speed.Rolled out software updates and applied serverpatches to thwart threats from penetrating networks.Performed tests of functionality, security andperformance of different workstations and devices.Identified potential sales and cross-sellingopportunities and informed supervisor.Assisted with updating technical support bestpractices for use by team.Patiently walked individuals through basictroubleshooting tasks.Removed malware, ransomware and other threatsfrom laptops and desktop systems.2013-04 -2016-08Compiled and accurately entered data for eachcustomer encounter to record in system.Managed customers' expectations of support andtechnology functionality in order to provide positiveuser experience.Trained and supported end-users with software,hardware and network standards and useprocesses.Monitored systems in operation and quicklytroubleshot errors.Provided basic end-user troubleshooting anddesktop support.Created support documentation that enabled usercommunity to extend skills, leverage system featuresand find resolutions to questions without interventionfrom support team.

Kirkland, Washington, United States

Monitored use of data files and regulated access toprotect secure information.Conducted security audits to identify vulnerabilities.Reviewed violations of computer securityprocedures and developed mitigation plans.Performed risk analyses to identify appropriatesecurity countermeasures.Recommend improvements in security systems andprocedures.Encrypted data and erected firewalls to protectconfidential information.Researched and developed new computer forensictools.Offered friendly and efficient service to customers,handled challenging situations with ease.Increased customer satisfaction by resolving issues.Devoted special emphasis to punctuality andworked to maintain outstanding attendance record.Used coordination and planning skills to achieveresults according to schedule.Received and processed stock into inventorymanagement systemDeveloped and maintained courteous and effectiveworking relationships.

Greater Minneapolis-St. Paul Area

Merged all of IT into one Department called MNIT:• Provide top quality technical, and customer support to Department of Econ employees with UI applications, SWIFT, Microsoft, and also setup and troubleshooting of apple products for business use• 15 percent of my position was spent in Desktop support department. I would assist with imaging all desktops, laptops, repairing basic application and windows issues. • Work with basic network issues and all Microsoft Outlook Exchange issues. • At times would do group training to DEED staff as needed. • Plan, prioritize, organize work flow and which tickets need to be worked in the Incident Management Tracking Tool.

Greater Minneapolis-St. Paul Area

• Provide top quality technical, and customer support to Department of Econ employees with UI applications, SWIFT, Microsoft, and also setup and troubleshooting of apple products for business use• 15 percent of my position was spent in Desktop support department. I would assist with imaging all desktops, laptops, repairing basic application and windows issues. • Work with basic network issues and all Microsoft Outlook Exchange issues. • At times would do group training to DEED staff as needed. • Plan, prioritize, organize work flow and which tickets need to be worked in the Incident Management Tracking Tool.

Red Wing, Minnesota, United States

During summer break in 2010 when I was a student at Red Wing Public Schools I completed a 3 months unpaid summer internship with my school district. In this role I learned about Active Directory, Imaging new computers, hardware-related issues, setting up new computers, and asset management. I did this internship prior to college because I wanted to know if Information Technology was the field I wanted to get into. I learned so much during my time at Red Wing Public Schools and was able to land an IT job before completing an IT degree because I gained so much knowledge