Benjamin Smith Email & Phone Number

Saint Paul, MN, US

Eden Prairie, Minnesota, United States

Remote

Oversee and manage our divisions Continuity of Operations Plan (COOP) and Business Impact Analysis (BIA) PlansWork with our divisions supervisors and management staff on ways to enhance our onboarding process.Guide Technical Support Liaison staff on my team.Oversee all Office & Admin functions, processes, and documentation. Main back up for division master.

MNIT @ DHS

Application Support for MN-ITS Provider Enrollment.

Department Of Human Services - Remote

Oversee Department of Human Services 460+ Vehicle Fleet Oversee 6 Office Admin Specialist Senior staff that are throughout the StateWork with Department of Administration & MMB

Eden Prairie, Minnesota, United States

Inver Grove Heights, Minnesota, United States

Verify Student Paper work Organize, review, and file paperwork for secure recordkeepingStreamlined office operations

Kept high average of performance evaluations.Organized meetings for executives and coordinatedavailability of conference rooms for participants.Analyzed and solved multi-faceted problems thateffected executive leaders and business initiatives.Determined patient financial needs and referredeligible patients to proper county, state or federalagencies to.

Red Wing, Minnesota, United States

Supported students throughout service period tohandle technical issues with access, performance orother areas.Onboarded students to online learning platform andtrained on basic use.Served diverse student needs by collaboratingclosely with academics, sales and supportpersonnel.Answered student inquiries in-person, by telephoneand through email.Helped.

Red Wing, Minnesota, United States

Broke down and evaluated user problems, using testscripts, personal expertise and probing questions.Patched software and installed new versions toeliminate security problems and protect data.Provided Tier 1 IT support to non-technical internalusers through desk side support services.Developed and tested new product offerings priorto release to assist.

Kirkland, Washington, United States

Monitored use of data files and regulated access toprotect secure information.Conducted security audits to identify vulnerabilities.Reviewed violations of computer securityprocedures and developed mitigation plans.Performed risk analyses to identify appropriatesecurity countermeasures.Recommend improvements in security systems andprocedures.Encrypted data.

Greater Minneapolis-St. Paul Area

• Merged all of IT into one Department called MNIT:
• Provide top quality technical, and customer support to Department of Econ employees with UI applications, SWIFT, Microsoft, and also setup and troubleshooting of apple products for business use
• 15 percent of my position was spent in Desktop support department. I would assist with imaging all desktops, laptops, repairing basic application and windows issues.
• Work with basic network issues and all Microsoft Outlook Exchange issues.
• At times would do group training to DEED staff as needed.
• Plan, prioritize, organize work flow and which tickets need to be worked in the Incident Management Tracking Tool.

Greater Minneapolis-St. Paul Area

• Provide top quality technical, and customer support to Department of Econ employees with UI applications, SWIFT, Microsoft, and also setup and troubleshooting of apple products for business use
• 15 percent of my position was spent in Desktop support department. I would assist with imaging all desktops, laptops, repairing basic application and windows issues.
• Work with basic network issues and all Microsoft Outlook Exchange issues.
• At times would do group training to DEED staff as needed.
• Plan, prioritize, organize work flow and which tickets need to be worked in the Incident Management Tracking Tool.

Red Wing, Minnesota, United States

During summer break in 2010 when I was a student at Red Wing Public Schools I completed a 3 months unpaid summer internship with my school district. In this role I learned about Active Directory, Imaging new computers, hardware-related issues, setting up new computers, and asset management. I did this internship prior to college because I wanted to know if.