Benjamin Stanly Email and Phone Number
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I advise businesses on the latest IT services that will help them meet their business goals. My philosophy is to provide tailored IT solutions at the most competitive rate--to set up my customers for success in achieving their technology goals.Lumen Technologies is the second largest U.S. communications as a tier 1 internet provider with over 450,000 fiber route miles local access to 350 metro areas across the U.S. and 100,000+ on net fiber buildings. Lumen also provides a comprehensive security and cloud services portfolio for our customers.
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Senior Enterprise Account ManagerLumen TechnologiesPhoenix, Az, Us -
Enterprise Account Manager - Senior - HunterLumen Technologies Jun 2019 - PresentMonroe, Louisiana , UsHelping Business leaders as a technology partner consulting & providing solutions in these areas:--Fiber & Network Solutions - Fiber Internet, Private Circuits, MPLS--Cyber Security: Adaptive Threat Intelligence, DDoS Mitigation, Security Log Monitoring, Web Application Firewall--Professional Security Services: Ransom Ware Assessment, Cybersecurity Awareness Training (Phishing, Social Engineering Training)--Cloud: Hybrid & Private Cloud, Network Storage, Disaster Recovery, Managed Hosting Services, Regional Data Centers-Managed Network Solutions - SD-WAN, Managed Network Solutions, Equipment Purchase as a ServiceManaging enterprise accounts, helping business leaders consult with experts and finding solutions to their IT, Cloud, & Security Goals. -
Sales Supervisor Small To Med Business AccountsCenturylink Feb 2018 - Jun 2019Monroe, La, UsManaging a team of Outbound Sales professionals. Our mission is to grow and retain small to enterprise business telecom revenue by offering advanced telecom solutions, tailored to customer needs, through retention and acquisition activities. My Sales Leadership focus is on 3 core areas: delivering innovative coaching and training, motivating individuals, and delivering transparent and consistent accountability. -
Coaching & DevelopmentCenturylink Jul 2017 - Feb 2018Monroe, La, Us• Provided coaching and development for call center managers, supervisors, and team leads to improve their skill sets, identify performance trends, and implement action plans to drive sales, retention, and other key performance indicators. • Supported 3 owned and operated and 7 service partner centers--a total of 10 center managers and over 50+ customer care, sales and retention team supervisors.• This role also featured a project management and implementation role, where I implemented new programs such as: 1. A call solution and performance recognition program for 11 consumer retention call centers.2. Facilitated pilot testing, feedback and ensured user adoption of a new company policies and procedures database.3. Provided agent and leadership training to new call centers on company policies, procedures, call solution, and performance management best practices. 4. Developed additional training resources to address sales and retention skill gaps, and a sales conversation flow which improved TV subscription sales and conversion rates.
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Consumer Care And Retention SupervisorCenturylink Sep 2015 - Jul 2017Monroe, La, Us• Opened a new call center and mentored new supervisors to develop coaching skills, and performance management best practices as a development partner with the center manager.• Responsible for hiring, training, and performance management of call center sales agents to meet KPI goals for service metrics, internet and TV sales, customer retention, and quality standards. • Emphasis on customer service soft skills, discovery techniques, value creation methods, closing techniques, and rebuttal methods.• Received multiple awards for ranking in the top 5% of supervisors based upon performance, most notably Q1 and Q2 2017 STAR MVP awards.
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Call Center Sales And Service TrainerCenturylink (Formerly Qwest) Sep 2014 - 2015Monroe, La, Us• Trained new hire employee classes on sales and customer service skills.• Set organizational records for highest TV sales attainment to the training goal: 333% (Ret) and 202% (Inbound)• Created new activity based learning exercises to supplement our existing curriculum. Shared best practices though out the company wide for implementation. • Selected to run the Video Incentive Program to promote higher video sales. Shared video sales best practices with trainers and developed sales skill building exercises for the training curriculum
Benjamin Stanly Skills
Benjamin Stanly Education Details
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Western Governors UniversityGeneral -
Brigham Young University - IdahoGeneral
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Brigham Young UniversityPortuguese Language And Literature
Frequently Asked Questions about Benjamin Stanly
What company does Benjamin Stanly work for?
Benjamin Stanly works for Lumen Technologies
What is Benjamin Stanly's role at the current company?
Benjamin Stanly's current role is Senior Enterprise Account Manager.
What is Benjamin Stanly's email address?
Benjamin Stanly's email address is be****@****ink.com
What is Benjamin Stanly's direct phone number?
Benjamin Stanly's direct phone number is +132029*****
What schools did Benjamin Stanly attend?
Benjamin Stanly attended Western Governors University, Brigham Young University - Idaho, Brigham Young University.
What skills is Benjamin Stanly known for?
Benjamin Stanly has skills like Telecommunications, Customer Retention, Management, Customer Service, Leadership, Vendor Management.
Who are Benjamin Stanly's colleagues?
Benjamin Stanly's colleagues are Kimber Harris, Shaik Abdul Razak, Kolaboina Akshitha, Christian Africa, Erin Beckley, Paweł Bilski, Christophe Belmont.
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