Benjamin Stanly Email & Phone Number

Phoenix, AZ, US

Monroe, Louisiana, US

Helping Business leaders as a technology partner consulting & providing solutions in these areas:--Fiber & Network Solutions - Fiber Internet, Private Circuits, MPLS--Cyber Security: Adaptive Threat Intelligence, DDoS Mitigation, Security Log Monitoring, Web Application Firewall--Professional Security Services: Ransom Ware Assessment, Cybersecurity.

Monroe, LA, US

Managing a team of Outbound Sales professionals. Our mission is to grow and retain small to enterprise business telecom revenue by offering advanced telecom solutions, tailored to customer needs, through retention and acquisition activities. My Sales Leadership focus is on 3 core areas: delivering innovative coaching and training, motivating individuals.

Monroe, LA, US

• Provided coaching and development for call center managers, supervisors, and team leads to improve their skill sets, identify performance trends, and implement action plans to drive sales, retention, and other key.
• Supported 3 owned and operated and 7 service partner centers--a total of 10 center managers and over 50+ customer care, sales and retention team supervisors.
• This role also featured a project management and implementation role, where I implemented new programs such as: 1. A call solution and performance recognition program for 11 consumer retention call centers.2..

Monroe, LA, US

• Opened a new call center and mentored new supervisors to develop coaching skills, and performance management best practices as a development partner with the center manager.
• Responsible for hiring, training, and performance management of call center sales agents to meet KPI goals for service metrics, internet and TV sales, customer retention, and quality standards.
• Emphasis on customer service soft skills, discovery techniques, value creation methods, closing techniques, and rebuttal methods.
• Received multiple awards for ranking in the top 5% of supervisors based upon performance, most notably Q1 and Q2 2017 STAR MVP awards.

Monroe, LA, US

• Trained new hire employee classes on sales and customer service skills.
• Set organizational records for highest TV sales attainment to the training goal: 333% (Ret) and 202% (Inbound)
• Created new activity based learning exercises to supplement our existing curriculum. Shared best practices though out the company wide for implementation.
• Selected to run the Video Incentive Program to promote higher video sales. Shared video sales best practices with trainers and developed sales skill building exercises for the training curriculum

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Psychology, Business Administration And Management, General

Minor, Portuguese Language And Literature