Benjamin Stein Email & Phone Number

London, England, Gb

London, England, United Kingdom

I led a global team to build and deliver high-quality online learning experiences for university partners, corporate clients, and fee-for-service engagements.Key accomplishments:• Navigated Pearson Online Learning Services team through a carve-out sale to new owner, setting strategy and structure and revitalising team culture and morale• Implemented a data-focused approach to product and service development by growing learning analytics and product management teams and establishing product KPIs• Accelerated product launches by investing in workflow improvements and AI-driven efficiencies• Streamlined operations by consolidating vendors and reducing other costs

London, United Kingdom

I set product and portfolio strategy for POLS International, joining up market research, product selection, product design, and service delivery to secure a diverse portfolio of high quality, commercially successful learning products from UK university partners, fee-for-service clients, and enterprise customers.Key accomplishments:• Led transition of UK Learns learning marketplace from free service to commercial D2C asset• Streamlined product research, selection, design, and development approaches to reduce costs and accelerate new product launches• Set POLS International’s product diversification strategy to capitalize on dynamic online adult learning market; spearheaded push into non-degree offerings• Ensured on-time and under-budget course design and development across university partnerships, fee-for-service opportunities and custom corporate clients

London, England, United Kingdom

I launched and led Pearson Online Learning Service's partnership with the University of Sussex, developing a diverse and successful portfolio of online offerings that reflected the University's unique brand strengths.• Secured university executive (VC/PVC) support for online strategy• Leveraged market insight and strong relationships with University stakeholders to curate a thriving online course portfolio• Ensured successful operational integration between POLS and the University to deliver optimal learning experience to learners around the world• At the time of my departure for another role, partnership on track to meet or exceed all contractual commitments with all launched and forecast products tracking to target

London, United Kingdom

As Director, Student Success I was the UK higher education market champion for Starfish, Hobsons' student success technology. I built a go-to-market strategy from data analysis, qualitative engagements with executive-level prospects, and strategic partnerships, while guiding day-to-day tactics across sales, marketing, account management and product teams.Key accomplishments:• Developed go-to-market strategy for Starfish, authoring data-driven market analysis and segmentation; establishing product value propositions, competitive differentiators, pricing, and packaging; guiding the sales process; and forging partnerships• Led executive level (Vice-Chancellor/Pro-Vice-Chancellor) sales meetings as product and practice expert and strategic consultant• Delivered presentations, webinars, blog posts, workshops, keynote speeches and other market-facing content as student success SME• Coordinated internal sales, marketing, account management, and product teams to ensure synchronised approach to market and maximise new business opportunities

Arlington, Va

I joined Starfish to lead a new Campus Relations account management team. The team I built secured executive-level client champions, maximised feature adoption, and promoted product "stickiness" at over 200 colleges and universities in the United States, all in the service of ensuring high renewal rates and glowing references. Key accomplishments:• Established client success KPIs and dashboards to identify and neutralise renewal risk• Provided strategic change management consulting to university executives• Achieved 101% revenue renewal rate, 95% unit renewal rate and 90% client satisfaction in first full yearI joined Hobsons when it acquired Starfish in March 2015.

São Paulo Area, Brazil

In 2010 I moved in support of my partner's career to Sao Paulo, Brazil, where I built a small tutoring and English teaching business. I also researched the Brazilian market for a US consulting firm on a contractual basis and completed my master's degree in International Marketing Management.Key accomplishments:• Grew business from first client to waiting list in one academic year, generating approximately R$36,000 in first year revenue• Secured and translated meetings with high level Brazilian medical and public health leaders on behalf of consultancy executive director

Washington D.C. Metro Area

At Blackboard, I managed targeted off-campus merchant programs for higher-ed clients to maximise closed-loop student debit card usage, deposits and program revenue. I was promoted after one year to lead the program management team and oversaw training and development of new hires while continuing to analyse card usage data and merchant trends for bespoke merchant programs for 60+ clients.Key accomplishments:• Led off-campus merchant payment solutions programme management team, training and developing three first-year programme managers to achieve historically high team revenue numbers• Owned $16M in merchant sales in 2009, achieving 100% net revenue quota and 207% marketing sales quota• Analysed key metrics to evaluate ID card programme health, target key merchants and establish client benchmarking

Tyson'S Corner, Va

At Envision EMI, an innovative private education company that offers experiential leadership development opportunities to students across the US, I held strategic marketing and analytics roles to measure customer satisfaction, track marketing response figures, and monitor inbound customer service requests to ensure appropriate staffing and training.Key accomplishments:• Devised and delivered contact center performance reporting and analysis to identify and retain top agents• Developed and analysed customer surveys to measure customer satisfaction and responsiveness to new products and marketing initiatives• Implemented and analysed automated and live outbound calling and email campaigns to boost enrolment numbers

Ba, History, Spanish

Ms International Marketing Management, Management

Master Of Science - Ms, International Marketing

Master Of Science - Ms, International Marketing