Member Experience Manager
Current● Serve as the main point of contact for Southwest Montana, relaying pertinent information to councilstaff to guide volunteers to additional support services and resources.● Guide potential members through phone calls, emails, social media, and in-person meetings.● Coordinate the placement of registered girls and adults into appropriate troops and volunteer roles.● Accountable for meeting/exceeding annual membership recruitment and retention goals through an analysis of community needs, demographic data, and membership statistics, developing, designing, andconducting recruitment and retention plans for girl and volunteer membership growth in designatedgeographic areas.● Cultivate relationships with community leaders, organizations, and businesses to increase the visibilityof Girl Scouts in the community.● Generate girl and adult member leads from a variety of effective methods, including recruitmentactivities, marketing, community presentation, etc.● Implement, track and analyze the components of welcoming and onboarding troop leaders andretaining existing leaders.● Serve as content expert on Girl Scout process, procedures, rules, and forms relating to becoming amember/ volunteer.● Guide troop leaders to ensure correct onboarding, assist with troop bank account needs, confirmcompletion of applicable training, and explain/ discuss troop management and assistance withfinancial literacy programs.● Identify the need for and provide timely problem solving and conflict resolution support/interventionwhen appropriate.● With the support of the Program Manager, create a needs-based, data-driven, comprehensive offeringof programs.● Plan, coordinate, and implement council programs to provide fun, engaging participation options for all local Girl Scouts, including in-person and virtual program experiences.