Deborah Grill Email & Phone Number

Billings Mt

Billings, Montana Area

Responsibilities and Key Accomplishments:SALES:-met and exceeded quota/revenue target for net activations, customer renewals, accessories and enhanced services month over month/year over year-provided complete solutions for guests not limited to consumers but business guests as well through discovery and recommend/earn the right process.-Through genuine care and customer service, created a solid customer base and retained clients for repeat trips and products based on care received in store. Customer surveys reflect level of care and professionalism over years of service.-managed daily office functions such as staying updated on training and cash management daily.LEADERSHIP:-created and carried out recognition contests monthly for team members to stay motivated and excited about products and performance.-Maintained and created a positive store culture through community outreach programs such as Relay for Life and organizing various volunteer outings. -Lead team members in various skill building activities such as role plays and provided information on regular basis to educate and inform team members about policies, promotions and need to know information. -Helped lead store meetings and provide vital information in an informal and upbeat way.-consistently strive to improve knowledge and skills through networking and researching information for retention.-trained for and carried out management roles on an as needed basis to fill in for management such as opening and closing procedures, and carrying out safety and security protocols.ACCOMPLISHMENTS:Attended Emerging Leaders Development Program -developed program to improve skills and process’ across organization while gaining interview skills, leaderships skills, and networking across departments with other emerging leaders across the organization. Administered by Verizon HR

Worked directly with senior management and student partner to enhance Dining Services on campus through social media campaigns Implemented text message discount service to increase revenue and customer participation in services on campus. Networked with offices on campus to promote services and increase customer rapport.

Provided support on campus by professionally answered telephone calls, provided campus knowledge,and underwent extensive emergency preparation and procedures.* Responsible for end of the day accounting and closing procedures.* Served as the lead desk assistant which included inventory, delegation of changes and tasks to otherstaff, and reported to directly senior management.

Networked with internal and external entities to reserve event locations and coordinated catering efforts* Lead, managed, and organized alternative events (known as T.G.I.T’s), and delegated tasks to teammembers.* Served as financial head regarding budget for organizing, preparing and implementing events.* Represented organization at national and local conferences with the opportunity to network with similarorganizations across the country to learn about the best practices on college campuses.* Helped in successfully implementing a designated driver program for on campus students.* Organized mass media efforts to promote the organization in the community, including social media.

Coordinated and implemented the 15thAnnual Rubber Duck Regatta.* Established and maintained partnerships with local business’ and city departments.* Delegated and provided direction to others in collaboration on a project to meet deadlines.

Initiated and built rapport with potential customers and informed customers on products and services viatelephone, and direct customer interaction.* Responsible for handling confidential information.* Provided excellent service to clients by coordinating telephone calls, e-mails, and scheduling meetings.* Helped agent prepare, promote, and market services at local customer venues.

Master Of Science - Ms, Leadership And Coaching

Received certificate for Executive Coaching after completion of 3 semester internship

Bachelor Of Science - Bs, Communication, General

Activities and Societies: Peer Health Education - HEROES - the BACCHUS network Student Life - Residential Life

Bachelors, Communication, General