Benjamin Sweatt Email & Phone Number

Cartersville, Georgia

Audit customer accounts receivable and sales inventory reporting obtained monthly. Access multiple customer databases for the purpose of obtaining reports as well as monitoring and validating customer borrowing base certificate calculations. Conduct physical audits of customer collateral documentation in order to verify security. Create and maintain logs for onsite collateral filings. Generate and distribute reporting related to collateral inventory exceptions.

Flowery Branch, Georgia

Manage processes related to remote multi-million dollar centralized cash inventory servicing 28 localized branch vaults as well as multiple commercial banking clients. Lead audits of central cash inventories. Create and maintain internal department procedures. Train branch teams on utilization of central cash services. Prepare printed guide materials and PowerPoint presentations for quarterly training meetings. Grant access rights for online cash services software. Approve and transmit online cash requests submitted by teller managers. Originate general ledger transactions and assist in balancing of multiple accounts. Perform daily audits of remote deposit image reporting. Participate in onsite branch audits and review daily branch cash balancing documentation. Devise timely resolutions to problems related to cash servicing processes. Act as liaison with contracted vendor providing cash transit services and physical security of central cash inventories.

Alpharetta, Georgia

Served as a primary support contact for associates at 300+ branch offices and internal operations departments in regards to loan processing, procedures and training. Assigned incoming support requests to internal support associates or to appropriate loan operations department teams. Processed corrections and updates to account data and customer profiles. Researched and responded to external credit disputes. Reviewed and processed requests for new, renewed and refinanced loan accounts. Completed processing of loan document packages within set time frames.

Roswell, Georgia

Monitored fleet of 50 Automated Teller Machines for performance issues and maintained appropriate cash levels for current withdrawal demands. Maintained ATM service outages below 3%. Completed monthly reports detailing automated teller machine profitability and service issues. Managed processes related to remote multi-million dollar cash inventory servicing 100 branches, automated teller machine fleet and multiple commercial banking clients. Supported and trained branch teams as well as centralized call center support team on procedures related to central cash services as well as best practices for maintaining appropriate cash levels in localized vaults. Acted as liaison with contracted venders including armored car services and ATM maintenance technicians. Reviewed vender billing. Processed large volume of general ledger transactions. Assisted in the balancing of multiple accounts. Reviewed and released domestic wire transactions. Represented central operations department on company team activities committee.

Marietta Ga

Supervised teller staff in office with large transaction volume. Enforced compliance with company policies and government regulations. Managed local branch cash supply. Completed monthly branch operations audit reporting. Contributed to weekly sales meetings and assisted in implementing company initiatives.