Benjamin Sydserff Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

- Contributes to an extensive frontend regression automated test suite using Cypress- Seeks ways to reduce test maintenance by building internal tools to aid test development, such as fixture factories and dynamic test data replacement- Developing Zoro's first auotmatedd regression test suite for backend systems and microservices- Leads a Quality.

- Own the full testing strategy for new features and product integrations- Move older tests to CI/CD pipeline and automate new testing initiatives in the pipeline- Integrating Mattersight QA team with larger NICE organization through collaboration on projects like Integration Tests for automated BI reports- Leveraging diverse technologies like Postman.

Greater Chicago Area

- Developed and executed test plan for bringing Predictive Behavioral Routing to the cloud (Kubernetes)- Created new feature and bug fix validation standard operating procedure for Enterprise R&D team and validated 140+ tickets- Shifted project contexts each release and switched to appropriate testing strategies depending on product architecture

Berkeley, CA

Leads the Desktop Consultant team- Oversees a team of Desktop Consultants, working with the team supervisor to manage tasks, projects, documentation, scheduling, and other administrative duties.- Hires, trains, and supports the Desktop Consultant team by providing guidance, resources, and continual feedback, including formal performance evaluations at the.

Berkeley, California

Provides technical support:- Organizes, researches, responds to, and resolves incoming service requests from Student Affairs customers.- Deploys and manages inventory of hardware assets, including desktops, laptops, and printers.- Communicates with and travels to customers on and off campus to troubleshoot technical issues and demonstrates prompt and.

La Jolla, CA

Worked in a research lab and contributed to product development through running assays, cultivating bacteria cultures, and conducting PCR analysis for proteins involved in nociception.