Benjamin Thomas Email & Phone Number

London, Gb

London, England, United Kingdom

Responsible for overseeing development activity, deployments, deliveries, operations, and maintenance of Delegated Authority systems covering 40% of Lloyd’s Gross Written Premium. Provide strategic direction to multidisciplinary internal, external and offshore teams supporting global users. Key activities: • Oversee digital operations for 5 products and services.• Conduct data analysis to streamline processes and implement solutions to improve user experience.• Implement business transformation across supply chain management via the promotion of Lean methodologies.• Provide coaching and mentorship to develop team members skills and capabilities.• Proactively identified and mitigated critical system failures while overseeing data incidents.

London, England, United Kingdom

Guided the success of a global product and leading cross functional teams that delivered high quality outputs ensuring maximum business value in alignment with strategic priorities. Key activities:• Developed and executed product strategies that aligned with the market’s vision.• Reduced global audits by 74% having pioneered the rollout of a global market audit platform.• Managed product roadmaps and prioritised features based on business value and market needs.• Monitored KPIs to track performance and identify opportunities for improvement.• Implemented a registration and rating system for audit companies conducting regulatory activities

London, United Kingdom

Key member of an Agile development team responsible for defining and prioritising product backlogs, representing system stakeholder, and ensuring that the development team delivered a high-quality product that met the needs of global users. Key activities:• Owned communicating the product vision and goals to the development team, stakeholders, and customers ensuring everyone was aligned with the product direction whilst fully understanding the value it being added.• Conducted market research and competitive analysis to identify product opportunities and gaps in the market.• Responsible for making trade-offs between competing priorities. This involved balancing the needs of the customer, the business, and the development team whilst operating within budgets.

London, United Kingdom

This position has allowed Benjamin to work on the London Target Operating Model project and address existing legacy systems to improve integration of data and functionality between systems. His main focus was on implementing the centralisation and automation of co-ordinated audits across the market and helping to monitor performance. Key activities:• Analysed processes and identified areas for improvement to increase efficiency and reduce costs.• Identified business needs and documented system requirements working with Agile methodologies, including stand-ups, sprint planning, and retrospectives.• Assisted in testing and quality assurance activities to ensure solutions met business needs and adhered to industry standards.• Provided post-implementation support and conducted training to ensure successful user adoption.

Inherited an underperforming portfolio and developed strategies which generated 164% year on year growth across all commercial channels. Key activities:• Collaborated with executives setting goals and objectives that aligned with the company’s vision.• Directed and managed multiple high-profile projects, driving product launches and promotional campaigns, resulting in a significant increase in revenue and customer acquisitions.• Implemented new sales processes and techniques, leading to 73% increase in productivity and efficiency.• Maintained 87% staff retention rate across multiple teams by developmental and relationship-orientated approach to leadership.