Benjamin Thomas Email and Phone Number
I am a project management specialist with over 10 years of experience supporting and implementing projects across a diverse range of industries, including transformative and strategically important Fintech and property management projects. These include a wide variety of e-commerce, CRM, ERP, and asset control systems.I am passionate about performing stakeholder engagement as an essential component to delivering effective project solutions which deliver business value and supporting operational readiness efforts to achieve desired benefits realisation.Qualifications include Master of Project Management and PRINCE2 Agile Practitioner certification.Core competencies include:• Project and change management• Business requirements gathering• Stakeholder engagement• Technical solution design• Workflow and process design and documentation• Training of staff and clients• Reporting• Software vendor collaboration• Data analysis• Business case and proposal development• Technical systems management and benefits realisation• User acceptance testing (UAT)
Department Of Transport And Main Roads
View- Website:
- tmr.qld.gov.au
- Employees:
- 6350
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Senior Advisor (Project Manager) - Customer ServicesDepartment Of Transport And Main RoadsBrisbane City, Qld, Au
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Project Manager (Pet Insurance)Auto & General Australia Apr 2024 - Oct 2024Brisbane, Queensland, AustraliaIn this role, I managed the migration to a new CRM and ERP integrated system enabling enhanced management of all customer data, claims and call centre sales. Additionally, I managed the migration of enhanced customer facing online sales and claims journeys. These projects enabled the business to manage more scalable systems with improved product offerings to support growth goals and operational requirements.To achieve successful delivery and migration, I collaborated closely with many stakeholders including from Compare the Market and the following departments: Security, DevOps, Development, Compliance, Marketing, Sales, Claims, and Service. -
Project Manager / Business AnalystSecure Parking Mar 2023 - Jan 2024Brisbane, Queensland, AustraliaIn this role, I supported the new multimillion-dollar ‘Voyager’ program which comprised new e-commerce, ERP and CRM systems, and new onsite hardware. Responsibilities included client and business requirements gathering, technical solution and enhancement delivery, workflows and process development, business impact analysis, user acceptance testing, and stakeholder training.Core achievements:• Led enhancement delivery to e-commerce system enabling client self-service of digital vouchers, which improved administrative efficiency and client experience.• Designed and implemented technical solutions for dozens of clients, including a large hotel that achieved a 75% reduction in access codes requiring staff issuance.• Designed and documented over 10 new workflows which enabled departments to accurately fulfil duties including client account setup, voucher configuration, and invoicing. -
Project ManagerSmart Parking Technology Feb 2022 - Feb 2023Brisbane, Queensland, AustraliaIn this role, I performed end-to-end project management for new sites on behalf of clients, including requirements gathering, writing reports for prospective sites examining operational and financial feasibility, client engagement and negotiation, schedule management, procurement, contractor management, and operational integration.Core achievements:• Delivered customised parking management solutions for over 50 sites across various property types which fulfilled contractual obligations and improved customer experience. -
National Marketing Coordinator / Project CoordinatorSecure Parking Sep 2020 - Feb 2022Brisbane, Queensland, AustraliaCore achievements:• Led the testing and release of ‘Flexi Parking’ product that enabled purchase of multi-use access codes which supported support flexible work arrangements.• Integrated a national signage and collateral ordering software system, which improved order tracking and financial auditing.
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Marketing Coordinator (Qld)Secure Parking Nov 2010 - Sep 2020Brisbane, Queensland, AustraliaCore achievements:• Supported project delivery of company’s first online booking system by performing UAT and providing ongoing SME guidance to internal teams.• Supported integration of dozens of new sites including facilitating parking arrangements for new clients and tenants, and signage planning, design, and installation coordination.• Managed a team of 6 promotional staff members which consistently achieved campaign objectives.
Benjamin Thomas Education Details
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Master Of Project Management -
Prince2 Agile Practitioner -
Marketing, Public Relations, Media & Communication
Frequently Asked Questions about Benjamin Thomas
What company does Benjamin Thomas work for?
Benjamin Thomas works for Department Of Transport And Main Roads
What is Benjamin Thomas's role at the current company?
Benjamin Thomas's current role is Senior Advisor (Project Manager) - Customer Services.
What schools did Benjamin Thomas attend?
Benjamin Thomas attended Qut (Queensland University Of Technology), Prince2 Agile Practitioner, Queensland University Of Technology.
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