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Benjamin Thomas Email & Phone Number

Senior Advisor (Project Manager) - Customer Services at Department of Transport and Main Roads
Location: Greater Brisbane Area, Australia, Australia 6 work roles 3 schools
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Current company
Department of Transport and Main Roads
Role
Senior Advisor (Project Manager) - Customer Services
Location
Greater Brisbane Area, Australia, Australia
Company size
6350 employees

Who is Benjamin Thomas? Overview

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Benjamin Thomas is listed as Senior Advisor (Project Manager) - Customer Services at Department of Transport and Main Roads, a company with 6350 employees, based in Greater Brisbane Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Benjamin Thomas.

Benjamin Thomas previously worked as Project Manager (Pet Insurance) at Auto & General Australia and Project Manager / Business Analyst at Secure Parking. Benjamin Thomas holds Master Of Project Management from Qut (Queensland University Of Technology).

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Department of Transport and Main Roads

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Profile bio

About Benjamin Thomas

I am a project management specialist with over 10 years of experience supporting and implementing projects across a diverse range of industries, including transformative and strategically important Fintech and property management projects. These include a wide variety of e-commerce, CRM, ERP, and asset control systems.I am passionate about performing stakeholder engagement as an essential component to delivering effective project solutions which deliver business value and supporting operational readiness efforts to achieve desired benefits realisation.Qualifications include Master of Project Management and PRINCE2 Agile Practitioner certification.Core competencies include:• Project and change management• Business requirements gathering• Stakeholder engagement• Technical solution design• Workflow and process design and documentation• Training of staff and clients• Reporting• Software vendor collaboration• Data analysis• Business case and proposal development• Technical systems management and benefits realisation• User acceptance testing (UAT)

Current workplace

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Department of Transport and Main Roads
Department Of Transport And Main Roads
Senior Advisor (Project Manager) - Customer Services
Brisbane City, QLD, AU
Website
tmr.qld.gov.au
Employees
6350
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Company profile
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6 roles

Benjamin Thomas work experience

A career timeline built from the work history available for this profile.

Project Manager (Pet Insurance)

Auto & General Australia

Brisbane, Queensland, Australia

In this role, I managed the migration to a new CRM and ERP integrated system enabling enhanced management of all customer data, claims and call centre sales. Additionally, I managed the migration of enhanced customer facing online sales and claims journeys. These projects enabled the business to manage more scalable systems with improved product offerings.

Apr 2024 - Oct 2024

Project Manager / Business Analyst

Secure Parking

Brisbane, Queensland, Australia

  • In this role, I supported the new multimillion-dollar ‘Voyager’ program which comprised new e-commerce, ERP and CRM systems, and new onsite hardware. Responsibilities included client and business requirements.
  • Led enhancement delivery to e-commerce system enabling client self-service of digital vouchers, which improved administrative efficiency and client experience.
  • Designed and implemented technical solutions for dozens of clients, including a large hotel that achieved a 75% reduction in access codes requiring staff issuance.
  • Designed and documented over 10 new workflows which enabled departments to accurately fulfil duties including client account setup, voucher configuration, and invoicing.
Mar 2023 - Jan 2024

Project Manager

Smart Parking Technology

Brisbane, Queensland, Australia

  • In this role, I performed end-to-end project management for new sites on behalf of clients, including requirements gathering, writing reports for prospective sites examining operational and financial feasibility.
  • Delivered customised parking management solutions for over 50 sites across various property types which fulfilled contractual obligations and improved customer experience.
Feb 2022 - Feb 2023

National Marketing Coordinator / Project Coordinator

Secure Parking

Brisbane, Queensland, Australia

  • Core achievements:
  • Led the testing and release of ‘Flexi Parking’ product that enabled purchase of multi-use access codes which supported support flexible work arrangements.
  • Integrated a national signage and collateral ordering software system, which improved order tracking and financial auditing.
Sep 2020 - Feb 2022

Marketing Coordinator (Qld)

Secure Parking

Brisbane, Queensland, Australia

  • Core achievements:
  • Supported project delivery of company’s first online booking system by performing UAT and providing ongoing SME guidance to internal teams.
  • Supported integration of dozens of new sites including facilitating parking arrangements for new clients and tenants, and signage planning, design, and installation coordination.
  • Managed a team of 6 promotional staff members which consistently achieved campaign objectives.
Nov 2010 - Sep 2020
3 education records

Benjamin Thomas education

Master Of Project Management

Qut (Queensland University Of Technology)

Core concepts studied in this course include: • Project Management Body of Knowledge (PMBOK) guidelines • Project planning • Project.

Education record

Prince2 Agile Practitioner

Bachelor’S Degree, Marketing, Public Relations, Media & Communication

Queensland University Of Technology

Core concepts studied in this course include: • Marketing, public relations and media campaigns • Technology and mass communication •.

FAQ

Frequently asked questions about Benjamin Thomas

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What company does Benjamin Thomas work for?

Benjamin Thomas works for Department of Transport and Main Roads.

What is Benjamin Thomas's role at Department of Transport and Main Roads?

Benjamin Thomas is listed as Senior Advisor (Project Manager) - Customer Services at Department of Transport and Main Roads.

Where is Benjamin Thomas based?

Benjamin Thomas is based in Greater Brisbane Area, Australia, Australia while working with Department of Transport and Main Roads.

What companies has Benjamin Thomas worked for?

Benjamin Thomas has worked for Department Of Transport And Main Roads, Auto & General Australia, Secure Parking, and Smart Parking Technology.

How can I contact Benjamin Thomas?

You can use AeroLeads to view verified contact signals for Benjamin Thomas at Department of Transport and Main Roads, including work email, phone, and LinkedIn data when available.

What schools did Benjamin Thomas attend?

Benjamin Thomas holds Master Of Project Management from Qut (Queensland University Of Technology).

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