Benjamin Thumm Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

Research chargeback disputes and build cases to recover funds for merchantsValidate data from other sources and ensure an appropriate course of action is being pursued with a penchant for both speed and accuracyInvestigate disputed transactions for fraudulent activityReview and resolve transactions with alertsPull, load and label data from disparate sources

Chicago, Illinois, United States

Was responsible for reviewing and responding to chargebacks, improving policies, and streamlining our dispute resolution processes as well as performed research and developed domain expertise in the area of chargebacks and disputesDeveloped chargeback policies and processes to identify and minimize disputesProvided necessary documentation, details, and.

• Analyzed dispute cases, draw conclusions based on findings, and clearly summarize complex results
• Responded to and manage dispute escalations, issues, and complaints with the highest degree of professionalism.
• Summarized case facts, dates, times, and decision summaries and provide succinct-post-mortem summaries to cross functional stakeholders on various team across the board.
• Reviewed cases and decisions made to ensure decision accuracy, reversing decisions to “make… Show more
• Reviewed cases and decisions made to ensure decision accuracy, reversing decisions to “make it right” when appropriate. Presented the findings in an organized summary using internal tools.
• Worked closely with risk teams to identify the root issues and correct path of action

Chicago, Illinois, United States

• Reviewed account and transaction events using internal and external fraud tools, and take action in accordance with Chime’s risk policies.
• Collected and reviewed documentation from Chime members and third parties as needed.
• Worked cross-functionally with our San Francisco Account Review Operations and Member Services Teams to iterate on our account suspension, account closure, and suspicious activity escalation and resolution protocols.
• Collaborated with our Machine… Show more
• Collaborated with our Machine Learning and Data Science teams to train models focused on identifying various fraudulent behavior and activity.
• Helped to identify process improvements and contribute to key projects and initiatives.

Lincolnshire, IL

Assisted groups and exhibitors with obtaining housing blocks and registering for attendance while maintaining focus on all event objectives with respect for participants and their timeEffectively understood and executed client expectations while meeting project deadlinesConsulted with clients to create business rules and best practices that fit the needs.

Naperville, IL

Provided event support for service providers on the day of weddings, business meetings, corporate events, and parties.Led tours and developed event layouts of the venue for customers.Worked with event coordinators to review and organize event plans, layouts, and details.Aided in the set-up, breakdown, and cleaning of events.Assisted the event coordinators.

Palatine, IL

Assisted in finding unique, affordable ways to plan and advertise the festival to maximize the size of the audience.Collaborated with the Marketing Director and Festival Staff for various press releases, social media content, and on site logistics.Worked side-by-side with the Festival Staff by utilizing platforms such as the internet, print, radio.

Woodridge, IL

Sourced new sales opportunities through outbound cold calls, follow up calls and e-mails on a daily basis.Understood customer needs like pricing, certain freight carriers, and product requirements.Accurately recorded sales activities and follow-up actions in a CRM database.Updated qualified opportunities in my pipeline for further development and closure.

Bloomington/Normal, Illinois Area

Led and assisted in the planning and execution of numerous golf outings, events, tournaments, and leagues.Operated a live event and scoring website/app (GolfGenius) for all golf scores, tee times, and groupings.

Bachelor Degree, Parks, Recreation And Leisure Studies

General Studies