Benjamin Thumm Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Research chargeback disputes and build cases to recover funds for merchantsValidate data from other sources and ensure an appropriate course of action is being pursued with a penchant for both speed and accuracyInvestigate disputed transactions for fraudulent activityReview and resolve transactions with alertsPull, load and label data from disparate sources

Chicago, Illinois, United States

Was responsible for reviewing and responding to chargebacks, improving policies, and streamlining our dispute resolution processes as well as performed research and developed domain expertise in the area of chargebacks and disputesDeveloped chargeback policies and processes to identify and minimize disputesProvided necessary documentation, details, and evidence in a timely manner to ensure all recoverable chargebacks were addressedEnsured all industry regulations… Show more Was responsible for reviewing and responding to chargebacks, improving policies, and streamlining our dispute resolution processes as well as performed research and developed domain expertise in the area of chargebacks and disputesDeveloped chargeback policies and processes to identify and minimize disputesProvided necessary documentation, details, and evidence in a timely manner to ensure all recoverable chargebacks were addressedEnsured all industry regulations (Regulation E and Regulation Z) were delivered in chargeback responsesCollaborated with other team members to standardize internal dispute responses and share best practicesCollaborated with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and toolsSolved complex dispute cases by gathering and distilling web, financial, and behavioral data into actionable findings Show less

•Analyzed dispute cases, draw conclusions based on findings, and clearly summarize complex results• Responded to and manage dispute escalations, issues, and complaints with the highest degree of professionalism.• Summarized case facts, dates, times, and decision summaries and provide succinct-post-mortem summaries to cross functional stakeholders on various team across the board.• Reviewed cases and decisions made to ensure decision accuracy, reversing decisions to “make… Show more •Analyzed dispute cases, draw conclusions based on findings, and clearly summarize complex results• Responded to and manage dispute escalations, issues, and complaints with the highest degree of professionalism.• Summarized case facts, dates, times, and decision summaries and provide succinct-post-mortem summaries to cross functional stakeholders on various team across the board.• Reviewed cases and decisions made to ensure decision accuracy, reversing decisions to “make it right” when appropriate. Presented the findings in an organized summary using internal tools.• Worked closely with risk teams to identify the root issues and correct path of action• Made key decisions for first-tier dispute intake agents to resolve member issues• Researched and investigated escalated dispute issues such as legal and compliance complaints from various agencies• Maintained up to date knowledge of product, services and procedures• Coached and provided feedback in a timely manner Show less

Chicago, Illinois, United States

• Reviewed account and transaction events using internal and external fraud tools, and take action in accordance with Chime’s risk policies.• Collected and reviewed documentation from Chime members and third parties as needed.• Worked cross-functionally with our San Francisco Account Review Operations and Member Services Teams to iterate on our account suspension, account closure, and suspicious activity escalation and resolution protocols.• Collaborated with our Machine… Show more • Reviewed account and transaction events using internal and external fraud tools, and take action in accordance with Chime’s risk policies.• Collected and reviewed documentation from Chime members and third parties as needed.• Worked cross-functionally with our San Francisco Account Review Operations and Member Services Teams to iterate on our account suspension, account closure, and suspicious activity escalation and resolution protocols.• Collaborated with our Machine Learning and Data Science teams to train models focused on identifying various fraudulent behavior and activity.• Helped to identify process improvements and contribute to key projects and initiatives.• Supported ad-hoc projects and/or other categories, as assigned. Show less

Lincolnshire, Il

Assisted groups and exhibitors with obtaining housing blocks and registering for attendance while maintaining focus on all event objectives with respect for participants and their timeEffectively understood and executed client expectations while meeting project deadlinesConsulted with clients to create business rules and best practices that fit the needs of their event

Naperville, Il

Provided event support for service providers on the day of weddings, business meetings, corporate events, and parties.Led tours and developed event layouts of the venue for customers.Worked with event coordinators to review and organize event plans, layouts, and details.Aided in the set-up, breakdown, and cleaning of events.Assisted the event coordinators in executing all events.

Palatine, Il

Assisted in finding unique, affordable ways to plan and advertise the festival to maximize the size of the audience.Collaborated with the Marketing Director and Festival Staff for various press releases, social media content, and on site logistics.Worked side-by-side with the Festival Staff by utilizing platforms such as the internet, print, radio, newspapers, and other promotional opportunities within a budget. Helped test and organize exhibition formats, as well as… Show more Assisted in finding unique, affordable ways to plan and advertise the festival to maximize the size of the audience.Collaborated with the Marketing Director and Festival Staff for various press releases, social media content, and on site logistics.Worked side-by-side with the Festival Staff by utilizing platforms such as the internet, print, radio, newspapers, and other promotional opportunities within a budget. Helped test and organize exhibition formats, as well as create and maintain databases.Sourced and negotiated with hotels as well as after party venues for all participants, patrons, and staff. Show less

Woodridge, Il

Sourced new sales opportunities through outbound cold calls, follow up calls and e-mails on a daily basis.Understood customer needs like pricing, certain freight carriers, and product requirements.Accurately recorded sales activities and follow-up actions in a CRM database.Updated qualified opportunities in my pipeline for further development and closure of business.

Bloomington/Normal, Illinois Area

Led and assisted in the planning and execution of numerous golf outings, events, tournaments, and leagues.Operated a live event and scoring website/app (GolfGenius) for all golf scores, tee times, and groupings.

Bachelor Degree, Parks, Recreation And Leisure Studies

General Studies